Medical Receptionist

About the Role
Hillcrest Private Hospital seeks an experienced Medical Receptionist to deliver front-line customer service and administrative support for patients and the healthcare team in our Specialist Consulting Suites and Allied Health team. This role will also provide executive support to our hospital leadership team. Working a minimum 16 hours per week and commencing on 5th January 2026, this role will suit a professional who enjoys a diverse and fast paced work environment.
To succeed in this role, you will bring:
Previous medical reception experience
Ability to adapt to different working styles and teams
Excellent communication and interpersonal skills, with the ability to interact with patients, healthcare professionals, and colleagues in a warm and empathetic manner
Well presented, courteous with excellent customer service skills
High attention to detail & accuracy;
High energy levels with a strong willingness to continually learn
Intermediate level proficiency in Microsoft Office Suite
Comfortable with evolving technology and AI tools (highly regarded)
High level of discretion and professionalism
Strong organisational and time-management skills with ability to multitask effectively
Key responsibilities:
Greeting patients and visitors in a friendly and professional manner
Scheduling appointments, managing patient records, and handling telephone inquiries
Assisting with the coordination of patient referrals and follow-up appointments
Processing payments for appointments
Coordination of meetings, information requests and travel on behalf of Hospital Executive to ensure smooth day-to-day operations across the business
Managing agency onboarding, hospital events and consulting suites in Emerald and Gladstone
Handling a wide range of correspondence and communication on behalf of hospital Executive.
What’s in it for you?
Professional Advancement: Recognition, Rewards, Professional Development, and Employee referral programs. Free access to LinkedIn Learning, education scholarships and the Ramsay Leadership Academy to support career progression.
Discounts: Ramsay Rewards - Access great deals at over 100+ major retailers. Hospital, Allied Health & Pharmacy discounts - you’ll pay less for hospital cover and receive higher extras limits for things like General and Major Dental.
Health and Wellbeing: Flexible work opportunities with the ability to have a say in your roster, Flexible Leave Program, and a free Employee Assistance Program offering access to confidential counselling, coaching and support 24/7.
Leisure/Social/Financial: Discounts for leisure travel with selected Hotels, salary sacrifice opportunities e.g., airport lounge membership, self-education expenses, novated leasing and more.
About Us
Hillcrest Rockhampton Private Hospital is owned and operated by Ramsay Health Care, a global operator of private hospitals and primary care clinics with 72 Australian sites employing over 34,000 people. We have been focused on delivering high-quality patient care and practising the Ramsay Way philosophy of ‘People Caring for People’ since 1964.
Requirements
Provide or complete a National Police Check (conducted within the last 12 months)
According to the role, Ramsay may require a Working-With-Children check and proof of immunisation against infectious diseases.
To Apply
All applications must be lodged online. Applications made by recruitment agencies will not be considered.
If you’re interested in being part of a high performing team where you are valued and challenged, we encourage you to submit your cover letter and resume.
Enquiries can be made to Sharon Crough via email [email protected]
Ramsay Health Care is committed to Child Safety. Details of our commitment are set out in our Code of Conduct, available at www.ramsayhealth.com