Medical Receptionist / Insurance Authorization Specialist

We are seeking a detail-oriented and organized Insurance Authorization Specialist to join our team. This role is responsible for obtaining prior authorizations, verifying insurance benefits, and ensuring patients receive timely approval for therapy services. The ideal candidate has strong communication skills, insurance knowledge, and the ability to work efficiently in a fast-paced healthcare environment. This position will also be cross-trained in all front office operations and expected to work collaboratively to support daily clinic operations.

Responsibilities (including but not limited to):

Obtain prior authorizations and referrals for patient services as required by insurance carriers

Verify patient insurance benefits, coverage, and eligibility

Communicate with insurance companies regarding authorization status, requirements, and approvals

Track and maintain authorization records to ensure visits remain approved and compliant with payer requirements

Monitor authorization limits and request extensions when needed

Resolve authorization-related issues that may delay patient care or billing

Maintain accurate documentation within the clinic’s EMR or practice management system

Assist with front desk operations such as scheduling patient appointments, answering phones, greeting patients, etc., to help ensure smooth daily clinic flow

Work collaboratively with therapists and management to support overall clinic efficiency

Provide excellent customer service to patients and team members

Requirements:

Prior experience in medical insurance verification, authorizations, or medical billing preferred

Knowledge of insurance plans, referrals, and authorization processes

Experience with EMR or healthcare practice management systems preferred

Strong attention to detail and organizational skills

Ability to multitask in a fast-paced healthcare environment

Excellent communication and teamwork skills

Proficiency with computers and common office software

Bilingual

Preferred Qualifications:

Experience in physical therapy, outpatient healthcare, or rehabilitation services

Familiarity with Medicare, Medicaid, and commercial insurance plans

Benefits:

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Retirement Plan

Paid Time Off (PTO)

Paid Holidays