Medical Receptionist - Brooklyn Center

MEDICAL RECEPTIONIST

Kidney Specialists of Minnesota has been providing high-quality care to patients with chronic kidney disease, diabetic kidney disease, and ESRD since 1978. We are looking for a Medical Receptionist to join our Brooklyn Center, Richfield and Roseville clinic. Responsible for providing administrative support to KSM staff and assisting patients during clinic appointments, the Medical Receptionist plays a vital role as a member of the KSM Team.

JOB PURPOSE

Provide patients and visitors with exceptional customer service and demonstrate professional behavior by:

Possessing an in-depth knowledge of KSM clinic procedures and protocols, electronic medical record documentation, state and federal privacy guidelines, and medical terminology

Ensuring patients move through the intake and checkout processes efficiently

Working with all staff to make sure quality patient services are provided at the KSM clinic

Performing duties as assigned, willingly accepting new and additional assignments, and proactively identifying other tasks that need to be completed

Maintaining a positive demeanor and working cooperatively with KSM coworkers and management

Float between KSM sites as needed (Brooklyn Center, Richfield, Roseville)

JOB DESCRIPTION

Medical Records Management

Scan/upload forms and medical records into EHR and send to appropriate department

Update patient demographic and insurance information in Practice Management and EHR systems

Generate new patient charts utilizing provided information and data obtained from EHR systems.

Document patient interactions in EHR

Coordinate Patient Visits

Schedule, cancel, and reschedule patient appointments. 

Manage the wait list and multiple work queues in the practice’s EHR system.

Daily Clinic Activities

Answer and direct multiple telephone lines and take care of the caller’s needs quickly and correctly

Accurately entering insurances as well as checking patient eligibility

Greet patients and complete check in process 

Manage and collect copays and payments due on account at the time of service

Maintain reception area and lobby.

Manage & complete internal communications from providers and staff.

Utilize your multi-tasking skills 

Misc.

Travel to other locations as needed based on the needs of the practice

Other duties as assigned based on the needs of the practice