Medical Operations Manager

Medical Operations Manager

• Reading, UK

About the job

The Medical Operations Manager is responsible for ensuring that all Managed Access Programme (MAP) requests across the UK and Ireland for Sanofi Specialty Care are dealt with in a compliant and timely manner.

Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you’ll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs.

Main responsibilities:

• Own MAP activities end to end – act as the MAP SME (Managed Access Program Subject Matter Expert), guide local teams through the process, progress approvals with global colleagues, support MAP portal use, and track all patient requests through to completion.
• Be the go‑to expert and trainer – provide clear guidance and training to stakeholders, support effective use of MAP tools and systems, respond to queries promptly, and ensure consistent understanding of MAP processes.
• Ensure compliant documentation and archiving – support timely and accurate completion of all MAP documentation, oversee compliant tracking of product requests, and ensure information is archived in line with global and local standards.
• Improve how we work – collaborate with Medical, PV, Regulatory, Legal, Quality, Supply Chain, and Customer Services to strengthen MAP processes, quality, and timelines; improve metrics; enhance local tools and trackers; and support FoC (Free of Charge) and PTA (Post‑Trial Access) pathways.
• Support medical operations and governance – assist the Head of Medical Operations, Compliance and Governance across the Specialty Care Business Unit, contribute to audit and inspection readiness and responses, support RMM (Risk Minimisation Measures) oversight, and enable evidence generation activities as required.
• Lead with integrity, safety, and accountability – uphold ethical standards and governance requirements, seek guidance when needed, and promote a safe working environment by following EHS procedures, reporting incidents, and contributing to continuous safety improvement.
 

About you

• Educated to degree level or higher in a scientific or healthcare discipline, or equivalent professional experience.
• Proven project management experience, with strong organisational skills and the ability to prioritise workload and adapt to changing requirements.
• Sound knowledge of regulatory guidelines, including the Medicines Act, Human Medicines Regulations, ABPI/IPHA Code of Practice, and SOPs, with experience applying these within a business environment.
• Thorough knowledge of relevant GxP, company procedures, therapy areas, and products; familiarity with regulated pharmaceutical operations is essential.
• Understanding of the healthcare landscape, including the structure of the NHS; knowledge of Specialty Care products and therapeutic areas is preferred.
• Experience working within the UK regulatory environment is highly desirable, including familiarity with UK-specific healthcare stakeholders and compliance frameworks.
• Strong communication skills (written, verbal, and non‑verbal) with the ability to engage effectively at all organisational levels and build cross‑functional relationships.
• Proactive, detail‑oriented team player with a flexible approach, able to learn quickly, work effectively in a fast‑paced environment, and remain calm under pressure.

Why choose us?

• Bring the miracles of science to life alongside a supportive, future-focused team.
• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.
• Join us in shaping the future of respiratory care and making a difference in the lives of patients across the NHS.

Pursue Progress. Discover Extraordinary.

Join Sanofi and step into a new era of science - where your growth can be just as transformative as the work we do. We invest in you to reach further, think faster, and do what’s never-been-done-before. You’ll help push boundaries, challenge convention, and build smarter solutions that reach the communities we serve. Ready to chase the miracles of science and improve people’s lives? Let’s Pursue Progress and Discover Extraordinary – together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status or other characteristics protected by law.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

We are proud to be a Disability Confident Employer, committed to offering interviews to candidates who request consideration under the Scheme and meet the minimum requirements for this role.

If you have a disability and require adjustments for the interview process, please email us at [email protected]. We are dedicated to ensuring an inclusive and supportive experience for all applicants.

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!