Medical Office Phone Operator
Confidential
Posted: February 5, 2026
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Quick Summary
We are seeking a Medical Office Phone Operator to join our patient-focused team in East Lansing, Michigan. The ideal candidate will be able to answer and manage a high volume of incoming calls, triage and route messages to nursing and clinical staff, and provide accurate information while maintaining patient confidentiality.
Required Skills
Job Description
Our busy OB/GYN practice is seeking a compassionate and professional Medical Office Phone Operator to join our patient-focused team.
Responsibilities:
Answer and manage a high volume of incoming calls
Triage and route messages to nursing and clinical staff
Schedule OB/GYN appointments and follow-ups
Provide accurate information while maintaining patient confidentiality
Document messages clearly and accurately in the medical record
Qualifications:
Strong communication and customer service skills
Ability to remain calm, organized, and empathetic when speaking with patients
High school diploma or equivalent required
Medical office or OB/GYN experience preferred, but not required
Schedule & Benefits:
Full-time, Monday–Friday
No nights, weekends, or holidays
Competitive pay based on experience
Health, dental, vision, life insurance, and 401(k) offered
If you enjoy supporting patients and being part of a caring women’s health team, we’d love to hear from you!