Medical Office Assistant Coordinator

Job Title: MOA Coordinator (Internal)

Location(s): Penticton

Hours: 40 hours per week

Closing Date: April 30, 2026

The Employer

A progressive, not for profit organization, OneSky has been serving the South Okanagan Similkameen for over five decades. Guided by our core belief that we’re all in this together, living under a single sky, our goal is to create a way forward for everyone. We champion and support individuals to reach their full potential, work to remove barriers and support individuals through a diverse range of services. OneSky values diversity, accessibility, respect, accountability, integrity, and collaboration.  We provide a competitive salary, comprehensive health and wellness benefits, a great pension plan (Municipal Pension Plan) and a supportive, collaborative, and fun work environment. OneSky is a great place to work!

Job Summary

Supervises Medical Office Assistant (MOA) staff and participates in their recruitment, training, selection, and evaluation. Participates 75% of the time in the coordination of administrative and 25% clerical work in a medical office environment. Performs a variety of administrative duties and MOA duties. Contributes to the maintenance of quality medical services to clinic participants and makes recommendations for improvement as they arise.

Responsibilities

Clinic Oversight and Quality Assurance

Receives information on service/system enhancements identified by providers and establishes a plan for the MOA team to implement. Identifies areas to improve in all aspects of clinic operations, such as Health and Safety and patient management. Participates in Provider, Interior Health (IH), and OneSky planning meetings. Conducts weekly reconciliation of billings and bills third parties for clinic services. Ensures there are adequate supplies for the clinic.

Scheduling and Operations

Assigns work, provides direction to MOA staff and ensures that assigned tasks are completed. Ensures effective and appropriate MOA staff coverage and assists in the creation of schedules for MOA coverage. Manages the scheduling of Providers for Martin Street providers. Manages allocation of providers on MedAccess. Handles after-hour calls from MOA staff dealing with staff absences or other work-related issues that may come up.

MOA Staff Supervision: Orients, trains, and supervises a team of MOA staff. Monitors the performance and provides feedback through ongoing coaching and performance evaluations. Debriefs critical incidents and recommends changes based on observations.

Recruitment and Selection: Participates in recruitment and selection duties such as advertising vacancies, screening resumes, interviewing applicants, conducting reference checks, and providing input on selection.

Client Information Management: Supports the maintenance of patient records and information using EMR systems and databases such MedAccess. Provides access to ERM for all clinic staff.

Perform Other Related Duties as Required, Including MOA Duties:

Perform reception duties for the Urgent and Primary Care Clinic and all clerical and support duties for Primary Care Practitioners to maintain the clinic flow and run an efficient and fast-paced clinic environment.

Manage walk-in clients, book appointments, manage a busy wait room, answer patient inquiries and anticipate the needs of the clinic and the client.

Maintain a knowledge of community resources to better serve clients experiencing various health challenges and/or who are at risk.

Manage and complete tasks set forth by each Primary Care Practitioner in a timely manner.

Prep exam rooms and patients for appointments, including ensuring appropriate supplies for complete physical exams, labs, and minor procedures are available. Assist with procedure clean up and sterilization.

Assist Primary Care Practitioners with chaperoning and minor procedures or exams as requested.

Participate in data collection, evaluation and quality assurance tasks as requested.

Recognize and respond to potential emergency situations with confidence and ease.

Qualifications 

Completion of a certificate or diploma program of up to one (1) year in business or office administration and/or MOA certification.

Three (3) years of recent related experience, including one (1) year in a supervisory capacity.

Experience in a clinic setting with diverse practitioners/providers is desirable

Experience working with vulnerable populations in health services is desirable

An equivalent combination of education, training and experience may be considered.

Knowledge, Skills, and Abilities

Intermediate computer software skills including MS Word, Excel, Outlook

Valid First Aid Certificate

Satisfactory completion of a Criminal Record Check is required

A commitment to the principles of person-centred service, which respects the uniqueness, dignity, rights, and responsibilities of each individual.

A commitment to maintaining a quality service environment that provides individuals with respect and values their choices

Ability to prioritize and manage time in a fast-paced environment

Ability to work through conflict through a trauma-informed lens

Why Work at OneSky?

At OneSky Community Resources, we believe in the strength of community, the importance of connection, and the dignity of every individual. As a Medical Office Assistant at the Martin Street Outreach Clinic, you’ll play a vital role in supporting the daily operations of a dynamic, interdisciplinary health care team. Your work will help create a safe, welcoming, and respectful environment for patients navigating complex health and social challenges.

If you're a compassionate, detail-oriented professional with a commitment to inclusive care and community well-being, we invite you to apply. Help us make a meaningful impact in the lives of individuals and families across the South Okanagan Similkameen and join us in upholding the values and mission of OneSky Community Resources Society.