Medical Engagement and Experience Strategy Lead

About Avalere Health

United by one profound purpose: to reach EVERY PATIENT POSSIBLE. At Avalere Health, we ensure every patient is identified, treated, supported, and cared for. Equally. Our Advisory, Medical, and Marketing teams come together – powerfully and intentionally – to forge unconventional connections, building a future where healthcare is not a barrier and no patient is left behind.

Achieving our mission starts with providing enriching, purpose-driven careers for our team that empower them to make a tangible impact on patient lives. We are committed to creating a culture where our employees are empowered to bring their whole selves to work and tap into the power of diverse backgrounds and skillsets to play a part in making a difference for every patient, everywhere.

Our flexible approach to working allows our global teams to decide where they want to work, whether in-office or at home based on team and client need. Major city hubs in London, Manchester, Washington, D.C., and New York, and smaller offices globally, serve as collaboration hubs allowing our teams to come together when it matters. Homeworkers are equally supported, with dedicated social opportunities and resources.

Our inclusive culture is at the heart of everything we do. We proudly support our employees in bringing their whole selves to work with our six Employee Network Groups – Diverse Ability, Family, Gender, LGBTQ+, Mental Health, and Race/Ethnicity. These groups provide opportunities to promote diversity, equity, and inclusion and to connect, learn, and socialise through regular meetings and programs of activity. We are an accredited Fertility Friendly employer with our Fertility Policy, enhanced parental leave, and culture of flexibility ensuring every employee feels supported across their family planning journey and can work in a way that suits their family’s needs.

We are deeply invested in supporting professional growth for our employees through day-to-day career experiences, access to thousands of on-demand training sessions, regular career conversations, and the opportunity for global, cross-capability career moves.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you'd like to apply and need adjustments made, you can let us know in your application.

Location: Flexible, UK

About the role

As the Medical Engagement and Experience Strategy Lead, you will play a pivotal role in shaping the future of Avalere Health Medical. You will lead the evolution of our engagement and experience design at an enterprise level—ensuring we move decisively beyond traditional, channelled medical communications toward integrated, insight driven, and experience led engagement models.

This is a senior, high impact role created in response to fundamental shifts in the medical communications market. Scientific excellence sits at the heart of effective medical communications and is increasingly strengthened through the thoughtful integration of insight, experience, data and AI to enable meaningful engagement and measurable outcomes.

Reporting to the Head of Strategy & Transformation, you will operate as both a growth leader and a capability transformer. You will set the strategic direction for medical engagement, build scalable and differentiated propositions, and embed omnichannel thinking across priority clients and accounts. Your remit spans strategy, commercialisation, delivery excellence and enterprise influence.

You will work at the intersection of Medical, Strategy, Transformation, Digital and Client Services—bringing together digital, UX, motion, AI and data capabilities to create cohesive, future ready engagement programmes. Critically, you will ensure these capabilities are not only innovative, but commercially viable, scalable and grounded in scientific and regulatory credibility.

What you'll do

Strategic Leadership & Market Evolution

• Lead the evolution of Avalere Health Medical’s engagement and omnichannel proposition.

• Anticipate market shifts and translate emerging trends into relevant, future‑ready offerings.

• Strengthen Avalere Health’s position as a leader in digital and experience‑led medical engagement.

Commercial Growth & Revenue Accountability

• Drive revenue growth through experience design, omnichannel planning and insight‑led strategy.

• Identify and develop growth opportunities across existing clients and new business.

• Shape and lead senior‑level pitches and strategic client conversations.

Delivery Excellence & Operational Leadership

• Oversee the quality and effectiveness of digital and engagement‑led medical programmes.

• Embed omnichannel thinking into delivery approaches and ways of working.

• Partner with Operations to support scalable and sustainable execution.

Client & Market Leadership

• Act as senior sponsor on key strategic client accounts.

• Lead engagement with senior medical and executive‑level stakeholders.

• Represent Avalere Health externally through thought leadership and industry forums.

Capability & Team Development

• Build and lead a high‑performing engagement and digital medical capability.

• Develop and inspire talent across digital strategy, UX, content, analytics and engagement design.

• Champion innovation and omnichannel thinking across Medical Communications teams.

About you

• Ideally 10+ years’ experience in Medical Communications, Healthcare Advertising or related healthcare consultancy.

• Deep expertise in omnichannel engagement within medical and scientific communications.

• Demonstrable track record of driving revenue growth and evolving commercial offerings.

• Proven experience leading complex, multi-disciplinary teams across strategy, digital and delivery.

• Strong client-facing credibility with senior medical and commercial stakeholders.

What we can offer

You'll receive up to a 7% pension contribution, life insurance, income protection, and private medical insurance for peace of mind. Enjoy flexible working arrangements, including flexible hybrid working, along with the option to work from anywhere across the globe two weeks each year. We provide 25 days of annual leave plus two personal well-being days, along with gifted end-of-year holidays and an early Summer Friday finish in June, July, and August.

Access free counselling through our employee assistance program, as well as personalized health support. Enhanced maternity, paternity, family leave, and fertility policies provide support across every stage of your family-planning journey, as well as on-demand support from our partner Peppy. You can also benefit from continuous opportunities to professionally develop with on-demand training, support, and global mobility opportunities across the business.

We encourage all applicants to read our candidate privacy notice before applying to Avalere Health.