Medical Compliance Specialist

Company Overview:

True Care is a LHCSA providing outstanding home care service in the New York Metropolitan area, upstate New York, Westchester and Colorado (under the Andrea's Angels name). Our passionate dedication to our clients sets True Care apart. We work with our clients individually to ensure their satisfaction and comfort with the paraprofessionals caring for them. It is our mission to continue to raise the standard of homecare services. We are committed to providing the highest level of care by maintaining excellence in staff, procedures, and responsiveness. The True Care team is Healthcare professionals who are committed to helping our patients and caregivers experience the most excellent care.

Reports to: Compliance Team Lead

Job Summary: The Medical Compliance Specialist is responsible for working together with our Compliance Department to provide continuous and comprehensive care to our staff and help maintain the active employment of our caregivers by assisting all caregivers with required annual medical appointments and ongoing forms required to maintain work eligibility. Exceptional organizational skills, strong attention to detail, and excellent communication abilities are vital in performing these duties effectively.

Reporting and Tracking:

● Ensure that all documentation is uploaded accurately in all personnel records

● Process compliance reports for current caregivers, including medical and I9 requirements

● Publish and maintain monthly tracking spreadsheets with updates to share progress on required medicals with the Compliance Department.

Caregiver Follow-Up:

● Contacting caregivers to attend medical appointments for annual medical requirements

● Make appointments for caregivers using collaborating clinics

● Following up with employees for missing or overdue documentation

● Answer phone calls and return messages to handle all inquiries within their capacity

● Demonstrate flexible and efficient time management and the ability to prioritize workload

● Communicate to the Compliance Team lead any caregivers being placed on HOLD for outdated or missing medical requirements

● Attend weekly Compliance Department meetings and share progress on a monthly spreadsheet

Audit Requirements: New hire audits, as requested

Job requirements:

● Must be bilingual in Spanish

● HS graduate/ GED equivalent

● Experience using HHA eXchange a plus

● Prior experience in HR is preferred

● Excellent communication and interpersonal skills

● Strong computer skills, proficient in Word, Excel, Outlook, etc.- Experience using HHA Exchange

● Sensitivity to confidential matters

● Strong self-initiative, problem-solving skills, time management

● Accuracy and attention to detail, outgoing, positive personality, team player