Medical Billing Virtual Assistant

Job Title: Medical Billing Virtual Assistant (with AdvancedMD experience)

Position type: Full-time

Work hours: In between 6:30 AM – 5:00 PM PDT

Work days: Monday to Friday

Salary: $5 - $6 per hour depending on experience

Job code: MB-BRIJ

Workplace: Remote

Preferred Candidate Location: Philippines

About the Role

We are looking for a professional, consistent, and dependable Medical Billing Virtual Assistant to support a growing mental health practice. This role focuses primarily on billing and claims with a strong preference for candidates who have credentialing experience and are proficient with AdvancedMD.

The ideal candidate should be well-versed in CPT and diagnostic codes, claims submissions, and have a solid grasp of billing systems and patient communication protocols.

Scope of Work/Responsibilities

Medical Billing & Coding

• Process insurance claims (primary responsibility)
• Utilize CPT and ICD codes accurately
• Submit claims via AdvancedMD
• Follow-up on unpaid claims and billing discrepancies
• Provide billing support and resolve payment issues
• Explain billing charges to clients professionally

Credentialing Support (a major plus)

• Assist in provider credentialing and re-credentialing processes

Medical Admin & Reception

• Appointment scheduling & reminders
• Manage telehealth platforms and check-ins
• Client check-in, payment collection, and documentation
• Respond to patient inquiries and correspond professionally

Patient & Office Communication

• Maintain professional tone with clients (including difficult or emotional individuals)
• Coordinate effectively with internal healthcare teams
• Handle medication requests and appointment concerns with tact and clarity

Additional Admin Support (as needed)

• Email and text management (sorting, prioritizing, responding)
• Document prep (reports, spreadsheets, presentations)
• Social media management (content creation, scheduling, monitoring)
• CRM communication (Slack, Salesforce, WhatsApp, Skype)

Client Interaction

Our clients are generally easy to work with, but questions about charges or medications may arise. It’s important you’re confident, patient, and professional—even with challenging situations. This is a client-facing role that requires composure, empathy, and clear communication.

Who You Are

• Efficient, reliable, and able to handle tasks with minimal oversight
• Excellent communicator who can speak clearly and directly with clients
• Understands healthcare policies, privacy, and compliance standards
• Able to manage difficult situations without becoming overwhelmed
• Adaptable and capable of multitasking across different responsibilities
• Able to work independently while maintaining a collaborative mindset

Requirements:
• Medical education or degree is not required but healthcare-related experience is preferred
• Previous experience working as a Virtual Assistant is preferred
• Medical license such as doctor, nurse, PT, or similar is not required but considered a plus
• Experience with AdvancedMD is required
• Strong knowledge of CPT and ICD coding
• Experience with medical billing, insurance claims, and billing systems is required

Basic requirements

• Must be proficient in speaking and writing English very clearly
• Must have relevant work experience
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
• Must be available for video meetings with your camera on (when needed)

Technical requirements

• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 10 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment.

Desired Titles & Skills

• Medical Receptionist
• Medical Billing Specialist
• Medical Administrative Assistant
• Medical Coder
• Patient Care Coordinator
• Telehealth Assistant
• Provider Support Specialist

Benefits:
• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.