Medical Assistant-Personal Injury Experience Required

Experienced Medical Assistant – Personal Injury (Pain Management)

Job Summary

We are seeking an experienced Medical Assistant with a strong background in Personal Injury to support a high-volume pain management practice. This role is ideal for someone who understands the flow of PI cases, legal documentation requirements, and attorney coordination, while also providing excellent clinical support.

The ideal candidate will be comfortable managing both patient care and case-related administrative responsibilities, with a clear understanding of how proper documentation and communication impact case outcomes and settlements.

Key Responsibilities

Clinical Responsibilities

Room patients, obtain vital signs, and document detailed injury-related histories

Assist providers during exams and interventional pain procedures (e.g., joint injections, trigger point injections)

Accurately document pain levels, functional limitations, and treatment progress

Prepare patients for procedures and provide post-care instructions

Perform in-office testing (UDS, EKG, etc.) as needed

Maintain clean, stocked, and organized treatment rooms

Personal Injury Case Support

Document mechanism of injury, accident details, and ongoing symptoms with accuracy and consistency

Ensure all patient charts are complete, detailed, and legally compliant

Monitor treatment plans and ensure proper follow-up for PI patients

Identify missing documentation that could delay case progression

Attorney Communication & Records Handling

Communicate with attorneys, case managers, and legal staff regarding:

Patient treatment status

Appointment updates

Documentation requests

Process and fulfill requests for:

Medical records

Billing statements

Narrative and progress reports

Compile and transmit complete, organized records in a timely manner

Maintain logs of all requests and ensure deadlines are met

Administrative Duties (PI-Focused)

Manage intake and ensure all required PI documentation is completed (LOPs, attorney info, accident details)

Track and update liens and Letters of Protection (LOPs)

Coordinate with billing team to ensure accurate and up-to-date patient balances

Assist in preparing documentation for settlement demands, including:

Medical records

Itemized billing

Treatment summaries

Support lien negotiation efforts by providing necessary documentation and responding to attorney inquiries

Follow up on outstanding documentation and post-settlement items as needed

Care Coordination

Schedule follow-ups, procedures, and referrals (PT, imaging, specialists)

Educate patients on treatment plans and expectations

Ensure continuity of care and patient compliance

Act as a point of contact for patient questions and concerns

Qualifications

High school diploma or equivalent required; Medical Assistant certification preferred

Minimum 2 years of experience in Personal Injury (REQUIRED)

Experience in pain management or orthopedic setting strongly preferred

Strong understanding of:

PI workflows and case progression

Medical liens and LOPs

Legal documentation standards

Experience handling medical records requests and attorney communication

Proficient in EMR systems (e.g., eClinicalWorks, Kareo, Athenahealth)

Excellent organizational and multitasking skills

Preferred Skills

Experience supporting lien resolution and settlement processes

Knowledge of California personal injury environment

Strong attention to detail in documentation and records handling

Ability to thrive in a fast-paced, high-volume clinic

Bilingual (English/Spanish) is a plus

Work Environment

Fast-paced pain management practice with a high volume of personal injury patients

Blend of clinical responsibilities and administrative case support

Frequent communication with attorneys, billing teams, and patients

What Success Looks Like

Complete and accurate documentation that supports strong PI cases

Timely turnaround of records and attorney requests

Smooth coordination between provider, patient, and legal teams

Minimal delays in case progression due to administrative gaps