Medical Assistant - Front and Back Office

Medical Assistant

(Front and Back Office)

Job Description

At Blount Rural Health Center, our goal is to provide the highest quality of care to our patients. The Medical Assistant is the first physical interaction between the patient and our facility prior to the patient speaking and working with our Practitioners. A smiling face and friendly attitude are a must for the Medical Assistant. This job description entails the responsibilities of the Medical Assistant; however, this is not an all-inclusive list as the position requires flexibility and acceptance of other tasks as assigned.

Back Office Job Duties:

Patient check-in and triage

Escort patient to exam room

Obtain vitals and document into EMR

Triage patient: obtain chief complaint, social history, confirm pharmacy, confirm contact number, verifies any allergies, verifies vaccination, and reviews medication list with patient

Ensure cleanliness and organization of workspace

Follows all protocol for documentation

Follows all HIPAA and Infection control policies

Accurately and timely keeps Time Study up to date

Cooperates and maintains good rapport with Blount Rural Health Center staff and patients

Participates in quality assurance tasks as assigned

AWARE and performs all safe handling procedures pertaining to possibility of acquiring communicable diseases

Participates in staff meetings

Works as TEAM player

Performs other duties as assigned

Immediately reports to Executive Director any adverse outcomes, patient complaints, breaches in confidentiality or any other issues that may come to employee’s knowledge that may cause legal or negative outcomes

Front Office Job Duties:

Welcomes patients and visitors by greeting with a friendly smile and attitude in person or on the telephone

Ensuring that appropriate customer service is provided during phone and person to person contacts with health care consumers, other staff members and external suppliers

Requires all vendors to sign in and out when doing business within the clinic

Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by phone

Utilizes proper judgement for scheduling appropriate time for appointments

Verifies and updates insurance information prior to patient being seen

Obtains photo of all patients, uploads into patient record, updates photos from time to time

Obtain a screen shot of all insurance verifications from various websites, saves to patient chart

Maintains a clean, neat reception area

Daily wipes down lobby furniture, vacuums, checks bathroom for cleanliness, paper towels and toilet paper and cleans front door glass

Maintains patient accounts by obtaining, recording, and updating personal and financial information

Obtains revenue by recording and updating financial information, recording, and collecting patient charges and copays

Offers Sliding Scale Fee Application for patients with no insurance to determine if they qualify for discounts

Helps maintain business office inventory and equipment by checking stock to determine inventory level. Notifies Administrative Assistant if clerical supplies are low

Protects patients' rights by maintaining confidentiality of personal and financial information

Maintains operations by following policies and procedures; reporting needed changes to Executive Director

Checking out all patients; along with scheduling future visits

Filtering phone calls to the appropriate persons

Enters messages to providers through EMR

Scans documents received into the patient’s personal electronic record

Contributes to team effort by accomplishing related results as needed

Conserves resources by elimination of waste, adequate care of supplies and equipment

Physical Requirements:

Must be able to walk approximately 8,000-10,000 steps per day

Must be able to bend, squat, and reach on a regular basis

Must be able to lift approximately 50 pounds, occasionally

Required to sit, stand, walk, bend, twist frequently throughout the day