Medical Administrative Assistant

Confidential

Tampa, Florida Hybrid permanent

Posted: March 30, 2026

Quick Summary

A Medical Administrator at Defy is looking for a patient care coordinator to add to their growing team. The ideal candidate will have excellent communication and multitasking skills, and be able to work with a team to improve patient care and outcomes. Experience in a similar role is highly desirable.

Required Skills

Job Description

Must be a Florida resident to apply. This is a remote position, but ALL TRAINING IS DONE IN OUR TAMPA OFFICE.

What Are We Looking For?

Defy is looking for a Patient Care Coordinator to add to our growing team. The Medical Assistant Team plays a pivotal role in the patient care plan. Through patience, integrity, communication, and understanding a Medical Administrator will guide our patients to feeling better and improving their lives. A Medical Administrator at Defy is outgoing and enjoys helping people. They can adapt and learn new computer programs quickly. Multitasking, communication, and critical thinking are pillars for a Medical Administrator. Patient care is the key element to being successful in this role.

Responsibilities

Processing orders

Phone triage patients throughout the country via telemedicine

Walking patients through administering injections to themselves

Take incoming calls in med staff queue

Complete letter of medical necessities, travel letters

Communicating via email/phone with providers, patients, and staff

Assist patients with ordering products

Sending C/O through Med portal

Explaining treatment procedures to patients and providing follow up education

Handle high volume outbound and inbound calls

Multitasking skills through EMR, Med queue, and other systems

Phone and email etiquette

All Training Done in Office for the first 3-4 weeks prior to moving to remote role

Qualifications

Proficient in medical terminology

1 + years' experience in healthcare setting required

Associate degree preferred but not required

Pharmaceutical experience encouraged

1+ years of experience in a Healthcare setting

Excellent interpersonal and communication skills via email and verbal

Proficient in computer skills (Outlook/Microsoft) and EMR systems

Multitasking and system navigation skills

Coachable and a team player

Shifts Available

Monday-Friday 10:15am-7pm

Monday-Friday 11:30am-8:15pm

Monday-Friday 12:15pm-9pm

Compensation: $17/hr (not negotiable)

Benefits

PTO

Paid Holidays

Medical

Dental

Health insurance

Employee Discount on services

*Benefits are subject to change at any time

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