Medical/ Administrative Assistant - Los Angeles

Akido builds AI-powered doctors. Akido is the first AI-native care provider, combining cutting-edge technology with a nationwide medical network to address America’s physician shortage and make exceptional healthcare universal. Its AI empowers doctors to deliver faster, more accurate, and more compassionate care.

Serving 500K+ patients across California, Rhode Island, and New York, Akido offers primary and specialty care in 26 specialties—from serving unhoused communities in Los Angeles to ride-share drivers in New York.

Founded in 2015 (YC W15), Akido is expanding its risk-bearing care models and scaling ScopeAI, its breakthrough clinical AI platform. Read more about Akido’s $60M Series B. More info at Akidolabs.com.

The Opportunity

Join our Street Medicine team as the vital link between street-based outreach and the healthcare system. This role splits between office-based administrative work (70%) and field clinical support (30%), focusing on care coordination and navigation for our most vulnerable patients through our Enhanced Care Management (ECM) program.

What you’ll do

Administrative & Care Coordination (70%)

• Manage referrals to specialists: initiate, schedule, track, and ensure follow-up

• Secure prior authorizations for medications, imaging, and specialist visits

• Verify insurance eligibility (Medi-Cal, Medicare) and assist with enrollment issues

• Maintain medical supply inventory for field outreach

• Document patient encounters, referrals, and authorizations in EHR system

• Support ECM program through patient tracking, scheduling, and care coordination

• Serve as office point of contact for patients, pharmacies, and community partners

• Other duties as assigned

Field Clinical Support (30%)

• Accompany provider (MD/DO/NP/PA) on street outreach to encampments, parks, and shelters

• Build trusting relationships with patients and perform field intake

• Take vital signs, assist with clinical procedures, wound care, and specimen collection

• Prepare and administer medications/vaccinations under supervision

• Other duties as assigned

Who you are

Required:

• Medical Assistant certification from accredited program

• Current BLS certification

• High School Diploma or equivalent

• Valid California Driver's License with clean record

• Strong computer and organizational skills

• Exceptional empathy, compassion, and communication abilities

Preferred:

• Bilingual (English/Spanish)

• 1+ years clinical administrative experience with prior authorizations/referrals

• Additional certifications (EMT, CNA, Phlebotomy)

Benefits

• Health benefits include medical, dental and vision

• Paid sick time in accordance in CA law.

• Accrued paid time off (PTO)

Physical Demands: Work may include both sedentary office duties and active engagement in the field, requiring walking and standing for extended periods.

Salary range
$58,240—$58,240 USD

Akido Labs, Inc. is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.