Media Channels Operations Specialist

Want to help bring clarity, structure and consistency to global media planning?

Join our Program Strategy team in Salzburg, Austria and play a key role in enabling world-class planning across communications, content, partnerships, legal and more. In this role, you’ll sit at the intersection of business, data and tooling, empowering teams worldwide through high-quality data, smart workflows, and continuous improvements that scale.

If you’re passionate about operational excellence, no-code tools, and building systems that truly work for people, this is for you.

This is a fixed‑term position for 12 months.

IN A NUTSHELL

As a Media Channel Operations Specialist, you’ll support and evolve our Airtable-based media planning tool from a business perspective. You’ll ensure clean, reliable data, enable day-to-day planning workflows, lead onboardings and trainings for a global user base, and continuously improve how teams collaborate across the media lifecycle.

Working closely with Business Owners, Service Owners and IT partners, you’ll translate real-world usage into smarter processes, automation opportunities that drive efficiency and transparency across the organization.

DATA QUALITY & GOVERNANCE

You’ll own data quality and operational excellence by acting as the business steward of our media planning tool: defining standards, spotting inconsistencies at first glance, cleaning and structuring data, and supporting teams hands-on to ensure reliable, high-impact planning across sports, content and communications.

USER ENABLEMENT, ONBOARDING & OPERATIONS

In this role you’ll enable day-to-day media planning by supporting users in their workflows, unblocking operational challenges and owning business-driven improvements. At the same time, you’ll lead onboardings and trainings for a global user base of 1,500+ users, creating clear workflow guidelines and best practices that help teams plan confidently and consistently.

PROCESS, TOOLING & CONTINUOUS IMPROVEMENT

You’ll maintain a clear understanding of how the media planning tool supports real-world planning by documenting end-to-end processes and dependencies across systems. By closely observing day-to-day usage, you’ll spot recurring friction points and translate them into concrete improvements, including smart automation or AI-enabled solutions.

• 2+ years of experience working with data-driven planning tools, managing data quality, and supporting operational workflows in media, communications or content environments.
• A sharp eye for detail and a genuine passion for data quality as the foundation for smart, informed decisions.
• Hands-on experience with no-code tools (ideally Airtable), combined with curiosity about database structures and product thinking.
• Confidence in understanding and mapping business processes, paired with the ability to manage multiple workstreams and stakeholders in parallel.
• Excellent communication skills across seniority levels and technical backgrounds, including delivering trainings, presentations and product demos in English.

Due to legal reasons, we are obliged to disclose the minimum salary according to the collective agreement for this position, which is €2.362 gross per month. However, our attractive compensation package is based on market-oriented salaries and is therefore significantly above the stated minimum salary.

As an employer, we value diversity and support people in developing their potential and strengths, realizing their ideas and seizing opportunities. We believe passionately that employing a diverse workforce is central to our success. We welcome applications from all members of society irrespective of age, skin colour, religion, gender, sexual orientation or origin.