Media Account Director (m/f/div)

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

JOB PURPOSE

The Media Account Director is the strategic engine of our client relationships. You don't just manage accounts; you act as a vital business partner, translating commercial objectives into high-impact media strategies. Leading a high-performing, multi-channel team, you will deliver innovative, data-driven, full-funnel strategies that drive client success while ensuring agency growth and sustained profitability.

WHAT YOU'LL DO

• Client Relationship Management: Serve as the senior point of contact, navigating complex stakeholder environments and fostering enduring, high-level partnerships.

• Escalation Management: Act as the ultimate point of resolution for critical account issues, providing decisive leadership and conflict mediation to turn challenges into opportunities for trust-building.

• Commercial Growth: Identify and convert organic growth opportunities within your portfolio and lead high-stakes pitches for new business.

• Financial Oversight & Pricing: Take full ownership of the financial health of your portfolio. This includes the estimation, creation, and rigorous review of budgets and pricing models for new services, ensuring all proposals are both competitive for the client and profitable for the agency.

• Financial Oversight: Manage a portfolio of key accounts with precision, overseeing forecasting, budgeting, and strategic resource allocation.

• Team Leadership: Mentor and develop a team of Account Managers, fostering a culture of curiosity and excellence. You will empower your client's team to be proactive and build strong partnerships with clients counterparts.

• Strategic Optimization: Collaborate with Analytics teams to interpret performance data, delivering actionable business insights rather than just "reporting the numbers."

WHAT YOU BRING

• Professional Background: Extensive experience in sales or account management, including 4+ years within a media agency environment. Proven leadership experience is a significant plus.

• Financial Acumen: Experience in building complex agency proposals for media clients. You must be proficient in scoping new services, calculating resource-based pricing, and maintaining healthy margins.

• Education: Bachelor’s degree in Marketing, Communications, Business, or a related field.

• Media Expertise: Deep experience managing media clients (Retail Media, Amazon, and Marketplaces preferred).

• Proven Track Record: A portfolio demonstrating successful management of accounts exceeding $5M+ in annual media spend, spanning full-funnel strategy and activation.

• Technical Proficiency: Expert use of Salesforce and PowerBI. Familiarity with Google Marketing Platform, Meta Business Suite, Amazon Advertising, Pacvue, or Amalytix is highly advantageous.

• Soft Skills: High emotional intelligence, expert-level negotiation skills, and the ability to translate complex technical jargon for C-suite stakeholders.

• Mindset: A proactive, "hands-on" personality with a flexible, solution-oriented mindset.

• Languages: Business fluency in both English and German is required.

WE OFFER

• Flexible hybrid working policy (1-2 days at the office, depending on location);

• Company pension scheme;

• Lease bike options / JobRad and 25% subsidy for the Deutschlandticket;

• Occasional breakfast/lunch at the office, Smoothie Tuesdays;

• €30 per month - You can use the flexible package for digital food stamps and/or fitness providers/sport clubs/massage studios, internet costs, and/ or public transport;

• Future Bens - Exclusive access to sustainable, healthy products at attractive deals;

• Stay happy and healthy with a contribution to your health through the OpenUp platform;

• Social events, plenty of opportunities to connect with colleagues through organised activities and celebrations;

• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards;

• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!

• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

DIVERSITY, EQUITY & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.