Material Handler/Hardlines Production

Do you want your career to have a purpose? Here at Goodwill, your work changes the lives of people with barriers to employment. You help people find a job. Other benefits of working at Goodwill?

Competitive Pay

Medical Benefits Including Dental and Vision

403(b) Retirement Plan

Competitive Paid Time Off

Cross-Training and Advancement Opportunities

Mileage Reimbursement

Join us at Goodwill!  

JOB SUMMARY:

The Material Handler/Hardlines Production position plays an important role in supporting Goodwill's mission by receiving, processing, pricing, and stocking donated goods, helping maintain an organized, customer ready sales floor that supports sales and funds community programs.

This role supports retail store operations by receiving donations, processing hardlines merchandise, and ensuring timely movement of product to the sales floor. Serves as a key role in production workflow by accepting and sorting donations, determining item disposition, pricing and tagging hardlines merchandise using the Celerant system, and stocking processed product safely and efficiently on sales floor. Identifies select merchandise appropriate for e-commerce and maintains organized, safe donation, processing, and sales floor areas in accordance with Goodwill policies and SOP guidelines.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Donation Receiving & Initial Sorting

Greet donors courteously and assist with unloading donations; provide receipt upon request.

Perform initial inspection of donations to identify hazards, prohibited items, or trash.

Separate donated items to appropriate categories (textiles, hardlines, furniture) according to workflow standards.

Hardlines Processing, Pricing & Tagging

Inspect hardlines for condition, safety, and completeness; determines appropriate disposition (sellable, recycle, or discard).

Determine appropriate price points and operate the Celerant system to select price points, print tags, and apply tags to hard goods.

Identify hardline items that may be better suited for e-commerce based on quality, brand, vintage, or uniqueness and route them appropriately.

Meet daily production quota/assigned targets while maintaining processing and pricing standards.

Cart Movement, Stocking, & Sales Floor Support

Transport carts of processed hardlines and furniture to the sales floor and stock merchandise safely and neatly.

Stock merchandise by category, keeping like items together.

Support hardlines rotation by pulling merchandise according to rotation schedules or quality standards.

Maintain a neat, organized, and customer-ready sales floor.

Safety, Organization & Housekeeping

Follow safe lifting and material-handling practices; use PPE as required.

Keep donation, processing, and sales floor areas clean, organized, and free of hazards.

Teamwork, Direction, and Mission Support

Participate as a team player and attend team meetings as required to improve customer/donor service, inventory flow, and operation processes.

Become familiar with Goodwill’s mission and programs in order to answer questions and provide information appropriately.

Follow all safety and security procedures and maintain a safe, orderly work environment.

May be assigned to assist in other work areas or perform additional duties as needed to support store operations.

CORE COMPETENCIES

Productivity: Consistently meets daily production goals by maintaining efficient flow of donations, processed hardlines, and stocked merchandise.
 

Teamwork and Communication: Coordinates with team members and leadership; communicates space constraints, workflow issues, and quality concerns promptly.

Organization / Merchandising Standards: Stocks hardlines merchandise by category, keeping like items together, and maintains neat, customer-ready presentation on the sales floor.

Attention to Detail: Accurately sorts, prices, tags, and places merchandise; follows rotation schedules and stocking guidelines consistently.

Safety Awareness: Maintains safe work areas, practices safe lifting techniques, cart handling procedures, and keeps aisles clear and free of hazards.

Ethical Conduct: Demonstrates honesty, integrity, and accountability; follows policies and Goodwill’s Code of Ethics. 

EDUCATION AND/OR EXPERIENCE:

Job can be learned through on-the-job training and one-on-one supervision.

High School Diploma or GED preferred.

KNOWLEDGE, SKILLS AND ABILITIES:

Ability to work efficiently and adjust priorities throughout the day based on donation volume, processing needs, production goals, cart flow, and rotation schedules.

Ability to sort, process, price, tag, transport, and stock hardlines merchandise while maintaining an organized, customer-ready sales floor.  

Ability to use good judgement when handling and stocking merchandise for safety (e.g., heavy items low, clear aisles).

Ability to operate or learn required systems and equipment (e.g., Celerant system, carts, pallet jacks, or related tools as assigned).

Ability to provide excellent customer and donor service, including professional interactions and assistance as needed.

Ability to work a varied schedule and flexible hours Sunday through Saturday of each week.

Ability to professionally communicate and project a positive image of Goodwill to customers and donors.

Ability to understand and carry out written and verbal instructions and follow merchandising and rotation direction.

Ability to read, write, and complete paperwork.

Ability to work independently and make responsible decisions.

PHYSICAL DEMANDS:

Ability to stand and walk for eight (8) hours or more if necessary.

Ability to push/pull loaded carts safely over varying floor surfaces and around customers/fixtures.

Ability to lift and carry up to 35 pounds frequently and up to 50 pounds occasionally (team lift or assistance as needed), using safe lifting practices.

Ability to bend, stoop, kneel, reach, and twist frequently while stocking shelves, organizing product, and pulling merchandise.

Ability to place items at various heights, including reaching overhead and stocking heavy items on lower shelves safely.

Ability to grasp and handle a variety of merchandise (small items to bulky items) for production, stocking and recovery tasks.

Ability to work at a fast pace and maintain stamina while moving product continuously.

Must have satisfactory vision (close and distant) for safe navigation, reading tags/signage, and accurate production and stocking.

Ability to communicate clearly with donors, customers and coworkers in a retail environment (verbal communication/hearing).

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

WORKING ENVIRONMENT:

Donation intake duties are performed outdoors and will involve exposure to varying weather conditions (e.g., heat, cold, rain)

Production, processing, and sales-floor support duties are performed indoors in donation intake, back-room, and retail areas. 

Noise level – Mild to Moderate  

Some dust, dirt and lint from incoming donated goods.

 SAFETY STATEMENT:                       

“No job is so important, and no service is so urgent that we cannot take the time to perform our work safely.”

OTHER DUTIES:
This job description is not intended to cover all duties, responsibilities, or activities. Duties may change at any time with or without notice.

Employees are expected to adhere to the organization’s “Code of Ethics”.

Employees must abide by Goodwill Industries of Tenneva Area, Inc. compliance policies.  The purpose of our corporate compliance program is to prevent and detect any criminal, fraudulent, unethical, or improper conduct and take appropriate corrective action.                                                                                                                                                                                            

Goodwill is an Equal Opportunity Employer