Master Control Tech

About Youth Opportunity & Crestview Youth Academy

Youth Opportunity is a nationally recognized leader in residential and behavioral health treatment for at-risk youth. Crestview Youth Academy in Crestview, Florida, is a therapeutic residential treatment program providing trauma-informed care for male youth. The program focuses on mental health and behavioral stabilization, combining evidence-based treatment, education, and enrichment programming to help youth build positive coping skills and prepare for successful community reintegration.

About the Role

The Key Control (Master Control Operator) is responsible for monitoring and controlling facility access, maintaining security, and ensuring the safety of staff, youth, and visitors. This role involves high attention to detail, clear communication, and the ability to work calmly and efficiently in a structured environment.

Benefits

Medical, dental, and vision insurance

401(k) with up to 4% employer match with Immediate Vesting

Paid time off (PTO) and holidays – earn 4 hours of PTO every pay period

Free RX delivery on most medications

Tuition reimbursement and professional development

Robust Employee Assistance Program

Supportive, mission-driven work environment

Key Responsibilities

Monitor and control facility access and ensure security protocols are followed

Place and answer internal calls, maintaining awareness of staff names, locations, and program routines

Manage the entrance and exit of visitors, documenting all visitation and off-site movements

Authorize, monitor, and document youth movement throughout the facility

Monitor video systems and respond to any security concerns

Conduct perimeter checks at the beginning and end of each shift

Communicate emergencies promptly to appropriate staff and leadership

Log all staff entering and leaving the facility

Monitor and respond to fence, fire, and security alarms

Notify supervisor of receipt of paperwork, court orders, or other documentation

Perform other duties as assigned

Qualifications

Education: High school diploma or equivalent required

Experience: Minimum of one year working with at-risk youth or in a control/monitoring role in an institutional or correctional setting

Skills: Strong decision-making and communication skills; ability to act independently and responsibly in a fast-paced environment

Other: Must maintain a valid state driver’s license and meet state background check requirements

Physical Demands

• Must be in good physical health and emotionally stable

• Able to actively engage with youth, participate in physical interventions, and transport youth or staff as needed

• Must be free of communicable diseases as defined by the state

• Must pass evaluation of physical techniques and certification exams

Apply Today

If you are passionate about supporting youth and want to make a lasting difference, apply today to join the dedicated team at Crestview Youth Academy, part of Youth Opportunity Investments.

Equal Opportunity Employer:

Youth Opportunity Investments is an equal opportunity employer and affords equal opportunity to all associates and applicants without regard to race, color, religion, national origin, citizenship, gender identity, sexual orientation, age, physical or mental disability, veteran status, genetic data, or any other legally protected status.