Marketplace Compliance Coordinator (Night Shift) (copy)

Who we are:
Field Nation brings companies and service professionals together through an integrated, easy-to-use platform. We support businesses looking to grow their service offerings while also empowering technicians to leverage their skills on their own terms. Our mission is to help the service delivery industry do great work, and we live that mission by doing great work for the companies and service professionals who depend on us.

Why is this role important to Field Nation?
Field Nation’s accounting team is growing to continue offering the most efficient and streamlined support to both internal and external shareholders. As an Accounts Receivable Specialist, you will be joining a fast-paced, collaborative accounting team that focuses on balancing accuracy alongside improving accounting processes. You will play a key role in efforts to provide superior customer service and help solve problems for functionality within the Accounts Receivable group and beyond.

What you'll do::
• Own Accounting case management within Salesforce. (Timely, professional, and accurate case ownership, assignment, and resolution)
• Monitor and manage the Accounting shared inbox. (Answer questions, provide documentation, appropriate route to internal stakeholders)
• Monitor the public Accounting Slack channel, addressing and solving basic requests and questions.
• Contact clients through email and/or phone as result of inquiries received via email, Salesforce case, Slack etc.
• Partner internally on Accounting projects and initiatives.
• Maintain professional tone when communicating with clients at all times.
• Assist with reconciliations and closing process as needed.
• Assist with Accounts Receivable collections as needed.
• Aid in implementation of accounting policies and identifying the areas of improvement.
• Assist with implementing and maintaining internal financial controls and procedures

You might be a good fit if you have::
• Proficiency in oral and written English - A must.
• Customer Service background.
• Ability to work night shift.
• Critical thinking and problem solving skills.
• Salesforce and NetSuite knowledge is a plus.
• 1-2 years of previous experience, general accounting experience a plus.
• Experience communicating by phone to English speaking customer.
• Attention to detail and accuracy.
• Planning and organizing.
• Initiative.
• Ability to work in a team.
Key metrics for the position:
• Internal collaboration.
• Ability to handle pressure and meet deadlines.
• Maintaining professional tone and relationships with clients.
• Accountability and owning the job.
• Positive and enthusiastic.

Position Type/Expected Hours of Work::
• This is a full-time, hybrid position, We come into the office on Mondays & Tuesdays.
• Shift: 9 hours/day – 5 days per week (Mon-Fri)
• Hours generally range from 8pm-5am (can vary due to daylight savings in the U.S.)

Office Location::
• Uttara, Dhaka, Bangladesh (Hybrid)

Salary Range::
• BDT 50,000 - 65,000 Monthly

Why we think you'll love it here::
• Mobile bill
• Gym Membership
• Medical Insurance
• Festival bonus
• Performance Reward Bonus
• Gratuity benefit.
• Lunch/Dinner Facilities: Fully Subsidized
• Sound work-life balance - Regular working hours: 8 hours/day, 5 days a week.
• Friendly work environment. Flexible leave/vacation policy.
• A great learning opportunity.
• Opportunity to work with cross-cultural teams with the USA.
• Annual performance evaluation and increment.
• Semi-annual reflection opportunities - because growth is the name of the game
• Employee Drop Off - we’ve got your commute covered

Why Field Nation?

At Field Nation, we are breaking the barriers to work and enabling the gig economy. We’re a tech company that offers a web-based marketplace solution for buyers and sellers of contract services to simply connect, work, and manage their business. We look for collaborators, innovators, and problem solvers to join us in our common purpose of changing the way work gets done. We were named a Top Workplace by the Star Tribune in 2017, 2018, 2019 and a Top 150 Workplace in 2020, 2021 & 2022. We look to hire extraordinary people and provide them with extraordinary benefits.