Marketing Operations (Contract)

Build to Protect Civilization

TRM is a blockchain intelligence company that’s on a mission to build a safer financial system for billions of people. We’re a lean, high-impact team tackling some of the world’s most critical challenges, ranging from human trafficking and financial fraud to terrorist financing. We are builders who power governments, financial institutions, and crypto companies when the clock is running and the consequences are real. This is why every TRMer is a bet on our future and has the power to change our trajectory.

About the Position

The Marketing team at TRM Labs is looking for a Marketing Operations contractor to boost technical resourcing and systems administration capacity. This position will support the marketing team in executing campaigns, maintaining systems, and ensuring smooth operations across our marketing technology stack.

You’ll report to the Head of Marketing Operations and work closely with the marketing and sales teams to ensure that our marketing systems—particularly Salesforce and HubSpot—run efficiently and effectively, supporting scalable growth.

The impact you will have:

• Campaign Support: Assist with campaign execution tasks including list segmentation, email builds and deployment, Salesforce campaign setup, workflow creation, and form development

• Systems Troubleshooting: Identify and resolve integration issues between marketing tools to ensure uptime and consistency across systems

• Lead Flow Maintenance: Monitor and manage lead data, ensuring accurate routing, enrichment, and timely notifications to stakeholders

• Operational Requests: Respond to incoming operations requests through a ticketing system, providing timely and thorough support

• Data Hygiene: Conduct ongoing maintenance tasks such as UTM audits, database clean-up, and quality control across marketing data sources

• Special Projects: Support ad-hoc marketing operations initiatives that enhance efficiency, reporting, and scalability

What we’re looking for:

• 5+ years of experience in B2B Marketing Operations, with significant time in fast-paced SaaS environments

• Hands-on experience with: Salesforce (Campaigns, reporting, and lead management), HubSpot (Automation, workflows, forms, and email campaigns), LeanData (Lead routing), Integration platforms such as Zapier, n8n, or similar tools

• Strong analytical and problem-solving skills, especially in diagnosing and resolving system or process issues

• Ability to manage multiple priorities and deliver high-quality work under tight timelines to multiple regional teams

• Detail-oriented with a strong focus on data accuracy and process consistency

• Self-starter attitude with high agency, ownership mindset, and eagerness to operate independently in an IC role

About the Team:

• A 16-person global marketing team across Demand Gen, Regional Marketing, Product Marketing, and Brand that includes high-performing senior ICs and emerging leaders

• Strong async culture with collaborative rituals — including weekly sprint planning, shared dashboards, retrospectives, and performance reviews

• Culture strengths: analytical curiosity, clear communication, self-accountability, and high agency

• Core collaboration hours: 8am - 12pm EST

• No on-call or weekend requirements

• Campaigns, insights, and ops work are tracked against shared sprints and team KPIs

Life at TRM

We build to protect civilization. That promise shows up in how we work every day.

TRM runs fast. Really fast. We’re a high-velocity team that expects ownership, clarity, and follow-through. People who thrive here are inspired by hard problems, experimentation, direct feedback. If it takes months elsewhere, it often ships here in days. If you are optimizing primarily for consistent work-life balance, use the interview process to pressure-test fit. We want teammates who thrive here, not just survive here.

We coach directly, assume positive intent, and play for the front of the jersey.

Leadership Principles

• Impact-Oriented Trailblazer: We put customers first, driving for speed, focus, and adaptability.

• Master Craftsperson: We prioritize speed, high standards, and distributed ownership.

• Inspiring Colleague: We value humility, candor, and a one-team mindset.

Want to learn more about how we interview at TRM Labs? Check out more about our leadership principles and hiring process here.

What You’ll Do Here

This work has teeth. At TRM, your week might include:

• Driving critical investigations that can’t wait for typical business hours.

• Shipping products in days when others would schedule quarters.

• Partnering with teams across time zones to deliver insights while the story is still unfolding.

• Building new solutions from first principles when the playbook doesn’t yet exist.

• Protecting victims and customers by tracing illicit activity and disrupting criminal networks.

Join our Mission

We look for people who want their work to matter, who build with speed and rigor, and who take pride in protecting others through their craft. If you’re excited by TRM’s mission but don’t check every box, apply anyway. We hire for slope, judgment, and the will to learn fast.

Build to protect civilization. Let’s do it together.

Recruitment agencies

TRM Labs does not accept unsolicited agency resumes. Please do not forward resumes to TRM employees. TRM Labs is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company without a signed agreement.

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