Marketing Operations Analyst

At Brevo, we’re not just building a CRM. With our technology, we’re helping millions of organizations build lasting relationships with their customers.

From emails and SMS to WhatsApp, Chat, and Marketing Automation, our tools are intuitive, powerful, and built to scale with every ambition. We give businesses a clear view of the customer journey, so they can focus on what matters: connection.

As a certified B Corp, we’re proud to grow with purpose, committed to high standards of social and environmental impact, not just performance.

Today, more than 500,000 businesses across 180 countries—from NGOs like Amnesty International to global brands like Carrefour, eBay, Louis Vuitton, and Michelin—trust Brevo to engage their audiences, cut through complexity, and deliver results. Our reliable technology and 75+ integrations help them create unparalleled customer experiences, without the usual tech headaches.

We recently exceeded 200m ARR and reached a major milestone by becoming a Unicorn, backed by strong growth and global expansion - and we’re just getting started!

As a Business Operations Analyst, you will act as the analytical right hand to the Head of Marketing Operations. Your mission is to ensure reporting excellence and process rigor across the entire customer journey from website visit to product adoption and revenue generation.
This role is not just about retrieving data, it is about analyzing it carefully to guide our strategic decisions but also contributing to the whole marketing team’s efficiency notably by providing them with strategic recommendations.

Your Impact at Brevo : :
• 1. Strategic Reporting & Insights
> Performance reports: Produce high-quality performance reports and actionable insights for General Management on entire customer journey from website visit to product adoption and final conversion
> Strategic Analysis: Provide the data backbone for critical strategic discussions. Support leadership discussions with structured, fact-based analysis.
> Visibility & Integrity: Ensure total data integrity and provide clear visibility into marketing activities and ROI
> Growth Drivers: Continuously challenge the teams to improve acquisition, conversion rates, User Experience based on rigorous data analysisi.
> Market and Competitors’ monitoring

• 2. Innovative tools & cross-functional projects
> AI Integration: Lead the charge on operationalizing AI tools within marketing practices to boost team efficiency and automation
> Process Rigor & Organization: Build and maintain a highly structured internal environment, organizing our knowledge base and workflows to ensure the team operates with maximum efficiency (documentation, organization, tooling, etc.).
> Cross-Functional projects: Pilot high-impact transverse initiatives that bridge Marketing, Product, and Sales

• 3. Data Operations & BI Management
> Technical Execution: extract and clean complex datasets.
> Dashboarding: Build and maintain dashboards in our BI tool (Omni) to track core metrics like Traffic on our website, New clients, New Revenue, CAC, and LTV.
> Operational Efficiency: Act as the organized backbone of the team, structuring ad-hoc requests and ensuring the Marketing team has the data they need, when they need it.

Who you are: :
• Min 2 years of experience in Operations, Business Intelligence or Data Analysis
• Strategic Thinker: You understand the business implications behind the numbers (Revenue, Retention, Efficiency).
• Generalist background (business or engineering school preferred), ideally with some data analyst experience: You comfortable working with raw data structure and driving insights out of it
• Technical Proficiency:
> BI Tools: Strong command of BI tools (Omni preferred).
> Excel/Google Sheets: Advanced proficiency for modeling.
• Organized & Rigorous: You are structured and detail-oriented; you ensure that data leaving your desk is 100% accurate.
• Proactive "Doer": You are willing to handle operational topics (running the analysis yourself) while contributing to high-level projects.
• Fluency in English is required.

Why people love working at Brevo::
• A place to grow together: Join an international team in a bright, collaborative and fast paced environment.
• Learning, every step of the way: Access to English classes and 155,000+ courses on Udemy, plus a strong internal culture of knowledge-sharing and support.
• Flexible for life: A remote-friendly setup, budget to support your home workspace, and relocation assistance for international talents.
• A culture that cares: From inter-office trips to regular team events, there are plenty of ways to connect beyond your day-to-day. You’ll also find active social, green, and LGBTQIA+ communities, plus Work Council benefits via Leeto, all here to support what matters to you, inside and outside of work.

Our candidate journey: :
• Video call with TA (30 min)
• Hiring manager interview with our Head of Marketing Operations
• Case study to do "at home" - Analytical test
• Last interview and debrief with the Head of Marketing Operations and VP Digital Marketing

Whoever you are, wherever you’re from, if this role speaks to you, we’d love to hear from you.