Marketing and Communications Coordinator

Job ID #:                26008-Admin

Position:               Marketing and Communications Coordinator

Program:              Communications & Marketing

Position Details: Full Time (28 hours/ week), hybrid, ISSofBC, Vancouver Victoria Drive

                            Starting as soon as possible until December 31, 2026

Posting Date:       February 25, 2026

Closing Date:       March 8, 2026

Why choose us!

Join ISSofBC, one of the largest and first newcomer and refugee agencies in Canada. We support newcomers to settle in communities, learn English, and find work in British Columbia (BC) supporting over 25,000 every year.

As well as being a values-driven organization, we pride ourselves on diversity, inclusion, innovation, and transparency. You can make lifelong friends and connections when you join our family. What's more, we also have multiple locations and offer flexible working and shorter working weeks than most organizations. 

Summary:

You are a storyteller who believes communications can open doors. In this role, you bring ISSofBC’s mission to life by creating clear, engaging, and accessible content across web, email, and social media platforms…. You thrive on turning complex program information—especially for Settlement and corporate initiatives—into compelling stories and campaigns that resonate with diverse audiences. You love digital and analytics too. With a keen eye for detail and a collaborative spirit, you ensure every post, newsletter, website, and event, reflects our values, strengthens our brand, and connects newcomers, partners, and communities to the services that support their success.

How You’ll Make a Difference:

Digital Channel Implementation

Update and maintain website content using the organization’s content management system (e.g., WordPress), ensuring accuracy and accessibility.

Prepare and distribute email newsletters using approved templates and branding guidelines.

Draft, schedule, and publish social media content under guidance from senior team members.

Monitor digital channels for engagement, inquiries, and potential issues; escalate sensitive or high-profile matters as required.

Track basic digital performance metrics (e.g., open rates, engagement, website traffic) and compile reports as requested.

Support implementation of SEO practices and Google Ads/Google Grants activities as directed.

Content Development & Storytelling Support

Draft clear, accessible content promoting programs and services, particularly Settlement initiatives.

Support the development of client stories, testimonials, and staff profiles.

Translate program information into plain-language content suitable for diverse audiences.

Adapt approved content for use across web, email, social media, print, and video formats.

Ensure materials align with organizational branding standards and reflect commitments to diversity, inclusion, and belonging.

Assist with photography, video capture, and basic editing for communications purposes. Maintain organized digital asset libraries, including photos, videos, and graphics. 

Media & External Communications Support

Assist in responding to media inquiries in coordination with the Director or designated spokesperson.

Monitor media coverage and share relevant items with the communications team.

Maintain and regularly update media contact lists.

Stakeholder Communications & Contact Management

Maintain accurate and organized contact databases, including media, donors, fundraising partners, and government representatives.

Support distribution of communications to donors, partners, and government contacts.

Assist in preparing materials for funder updates and briefings.

Ensure contact information is current and compliant with privacy and organizational policies.

Events & Technical Coordination

Set up and support virtual meetings, webinars, and hybrid events using approved platforms (e.g., Zoom, Teams).

Provide technical support during online events.

Assist with communications logistics and promotions for internal and external events.

Administrative & Vendor Support

Coordinate with external vendors (e.g., designers, translators, printers, web developers) and partners as assigned.

Support formatting, proofreading, translation coordination, and quality control of communications materials.

Assist with invoice tracking and administrative documentation related to communications vendors.

Perform other related duties as assigned.

What You Bring:

Minimum Diploma or bachelor’s degree in communications, marketing, journalism, or related field and 2–3 years of experience in communications, digital marketing, or content development roles OR equivalent combination of education, training and experience.

Experience managing website content using a CMS (e.g., WordPress).

Experience drafting newsletters, social media posts, and web content. Experience with Google Ad Words, Google Grants and Meta ads.

Demonstrated storytelling ability across written and digital formats.

Basic graphic design and video editing skills (e.g., Canva, Adobe Creative Suite, Kapwing, Synthesia or similar).

Experience maintaining key contact databases.

Ability to write for audiences with diverse language and digital literacy levels.

Strong organizational skills and attention to detail.

Experience working in the non-profit or community sector is an asset.

Demonstrated cultural competency and commitment to working effectively with diverse populations.

Ability to obtain and maintain a clear provincial Criminal Record Check.

Core Organization Competencies

Delivering Results: Consistently achieves results by setting clear goals, prioritizing effectively, and following through with high-quality outcomes.

Values Alignment: Demonstrates and promotes organizational values through daily actions and decision-making, fostering a positive and inclusive work environment.

Valuing Diversity: Actively contributes to creating an environment where people from diverse backgrounds and abilities have equal access to services and resources 

Position Competencies

Communication: Able to convey timely accurate information clearly and appropriately to different audiences while actively listening and responding.

Collaboration and Teamwork: Build positive relationships through open communication and mutual trust to create an inclusive and collaborative environment and work effectively with others.

Taking Initiative: Proactively identifies opportunities, drives projects forward, and tackles challenges independently.

Critical Thinking Skills: Consistently apply problem-solving skills to analyze complex situations, evaluate multiple perspectives, and make well-informed decisions.

ISSofBC Value Proposition

Expected Hiring Range: $24.62- $34.50 *Dependent on education, training, experience, and internal equity. *Wage grids are reviewed annually. We are a proud and certified Living Wage BC Employer. Our current total compensation package continues to meet the requirements of living wages in BC to support our employees.

105 hours of vacation and 35 hours of personal leave (prorated). 

Extended health and dental benefits within a month of joining. 

Annual Health and Lifestyle Spending Account of $500 to support your well-being and personal wellness (prorated).

Employer RRSP contribution at 3% with no required employee contribution; Optional employee RRSP contribution at 1-5% with employer contribution up to 5%. 

Employee and Family Assistance Program (EFAP). 

Values-based organization with collaborative peers with a wide range of backgrounds and talents. 

Inclusive culture and innovative workplace with opportunity for new approaches.

We acknowledge Indigenous Peoples on whose territories we are privileged to work, welcome and support newcomers, including immigrants, refugees and students. We honour the Nations who have always cared for these lands, waters, and air. In line with ISSofBC's commitment to equity, we promote inclusive employment opportunities for women, Indigenous Peoples, people with disabilities, persons of diverse sexual orientations, gender identities or expressions (2SLGBTQI+), and racialized individuals. Guided by our values of Purpose, Improvement, Belonging, and being Genuine, we strive to create a collaborative environment where diverse perspectives and unique strengths are celebrated.

If You are Passionate about Making a Difference, Apply Now!