Market Leader - BeLux - Partner & Client Services

About Utmost International

Utmost International is a leading provider of insurance-based wealth solutions operating across the UK, Europe, Latin America, Asia, and the Middle East. Its solutions are largely based on unit-linked insurance policies, serving the needs of affluent, high net worth (HNW), and ultra-high net worth (UHNW) individuals.

About Utmost Luxembourg S.A.

Sitting at the crossroads of private banking, asset management, and insurance, we operate in a well-established and fast-growing division of the financial services industry. Our dynamic international team of 450+ experienced wealth structuring specialists, subject-matter and technical experts consists of 50 different nationalities, speaking over 30 languages.

We are a diverse and inclusive organisation driven by a values-based culture that promotes excellence, ambition, and innovation. We invest in talented teams who develop their expertise, curated through support and training, and fostered through a people centred culture. Our people truly are our greatest asset!

Your role – Are you ready for a challenge?

As Market Leader BeLux, you will lead a multilingual operations team responsible for first-line handling of new business, policy servicing, and partner/client-related queries for the Belgian and Luxembourgish markets.

You ensure operational consistency, service quality, and regulatory compliance, while also contributing to cross-functional initiatives that drive efficiency and service excellence. You will maintain visibility with key distribution partners and act when needed to support or coordinate resolution of more complex requests.

Your responsibilities will be as follows:

Team Leadership

Guide and coach the team in their daily activities across new business intake, policy servicing, and query handling,

Foster a consistent and collaborative service approach across all team members,

Promote ownership, learning, and accountability within the team.

Operational Management & Controls

Ensure timely, compliant, and accurate execution of first-line operations,

Monitor quality, data integrity, and AML checks in accordance with internal policies,

Act as an escalation point for complex or sensitive queries.

Partner Engagement (Operational)

Support operational alignment with key distribution partners,

Represent the team in selected partner interactions, especially in case of escalations or process clarification needs,

Contribute to department-wide efforts to enhance partner servicing standards.

Continuous Improvement & Projects

Identify opportunities for process optimisation and service improvements,

Contribute actively to departmental projects and initiatives; coordinate implementation steps where applicable,

Share ideas to improve tools, communication flows, or team efficiency.

Reporting & Analysis

Produce and analyse reports to track key performance indicators (KPIs) and service outcomes,

Use insights to inform improvements and support decision-making at team and departmental level.

Your profile – Have you got what it takes to become our Market Leader - BeLux?

At least 10 years of experience in life insurance or financial services operations,

A people manager with a proven track record of managing and/or coaching high performing teams,

Strong track record in leading or coaching teams in a regulated environment,

Sound understanding of first-line operational processes and AML controls,

A mature person capable of working independently and able to demonstrate a high level of initiative and problem solving capabilities,

Team player with excellent interpersonal and communication skills,

Entrepreneurial spirit that possesses the ability to achieve results through working in an agile, logical and systematic manner,

Flexible and adaptable, enjoying challenging situations in a changing environment,

Fluent in Dutch and French, with strong command of English (corporate language),

Skilled in stakeholder communication, both internal and external,

Analytical, pragmatic, and improvement-minded.

As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to gender, colour, religion, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Given the sensitive nature of our business, industry sector and the role as described, the selected candidate is required to provide a criminal record (Bulletin n°3 for Luxembourgish residents). This excerpt will be kept by Utmost Luxembourg S.A. in compliance with article 8-5 (2) of the law of 23 July 2016 and for no longer than one month from the conclusion of the employment contract; otherwise, it will be destroyed without any undue delay should the candidate not be hired.

Utmost Luxembourg S.A. is aware of its obligations under the General Data Protection Regulation (GDPR) and is committed to processing your data securely and transparently.

Our Recruitment Privacy Notice is in line with GDPR and provides more information with regards to the types of data that we collect and hold on you as a job applicant, including for the performance of Background Checks.  It also sets out how we use that information, how long we keep it for and other relevant information about your data. For full details please click here Recruitment Privacy Statement

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