Market Engagement Lead

Resource Innovations is seeking a Market Engagement Lead to join our growing team in California. As a Market Engagement Lead with Resource Innovations, you will lead field outreach to and build and maintain relationships with Commercial and Industrial (C&I) demand response aggregators and customers in the Los Angeles area. The Market Engagement Lead will also play a crucial role in supporting demand response program operations, training with aggregators, and collaborate with utility clients and partners to effectively deliver on key metrics. As a Market Engagement Lead with Resource Innovations, you must be able to work in a fast-paced environment and apply your excellent time management skills. To be successful in this role, you will need to have experience in field engagement and a passion for cultivating and maintaining lasting partnerships that create value for our organization and the communities we serve. This role will also support program management responsibilities in collaboration with other team members. The ideal candidate will have experience with both field outreach to demand response aggregators as well as program management experience. This role will be approximately 75% outreach and 25% program management and support activities.

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.

Training and Capacity Building:

• Recruit, support, and maintain strong relationships with demand response aggregators and customers to hit C&I demand response program goals. Train and build capacity for C&I demand response aggregators and increase their expertise in delivering demand response energy savings based on program requirements and client expectations. The travel expectations for this role are > 50% in the field. This includes Los Angeles, California and surrounding areas.

Continuous Improvement:

• Support collaboration with C&I demand response aggregators and customers to improve performance, address issues, and promote success. In coordination with the larger team, recommend and implement process improvements to enhance overall efficiency and project results.

Issue Resolution:

• Work closely with C&I aggregators and customers, internal and external program teams, and utility client to resolve issues quickly and maintain strong relationships for future projects. Experience with demand response programs and issues that arise for demand response aggregators and customers will help streamline issue resolution.

Program Management:

• Regularly collect and analyze feedback and data from C&I demand response aggregators, report to program staff, and use insights to help Resource Innovations continuously improve its programs.
• Support weekly/monthly reporting and other administrative tasks.
• Function as a cooperative and cohesive member of the project team.
• Establish and maintain a professional rapport with clients and partners, including identifying and anticipating needs and proposing solutions.
• Coordinate across teams internally and externally on client deliverables, and present to different stakeholders, when appropriate.
• Continuously assess program progress to goal and develop innovative and creative solutions to new issues and/or market dynamics.
• Develop, manage, provide excellent customer service, and foster partnerships with clients, end-use utility customers, aggregators, delivery team members, program partners and other industry stakeholders.
• Manage client expectations, satisfaction, communications, and resolve and/or escalate client issues in collaboration with other team members.
• Track multiple tasks or project deadlines and alert program manager in advance of conflicts.
• Collaboratively develop, present, and implement recommendations to enhance go-to-market strategies and operational efficiencies.
• Work independently and in teams to conduct tasks related to program delivery and continuous improvement efforts.
• Bring a positive, action-oriented attitude to the workplace.
• Other duties as assigned.

Requirements:
• 3+ years’ experience in energy sector, energy management, sustainability, or related field, ideally with outreach experience for demand response programs working with aggregators.
• Ability to travel at least 50% in Los Angeles, CA area.
• A solid understanding of utility demand response programs and ideally experience working with C&I demand response aggregators and customers, and relationships with aggregators that could be brought to the program.
• Proficiency with Microsoft Word, Excel, Teams, Outlook, and PowerPoint, as well as familiarity with SharePoint, Asana, and Monday.com.
• Highly motivated, self-directed, and solution-oriented attitude.
• Commitment to high-quality customer service and the ability to address customer issues/concerns.
• Ability to manage multiple projects and priorities with a variety of team members while balancing schedules, budgets, and dynamic project demands.
• Experience troubleshooting problems and recommending solutions
• Ability to identify process improvements and communicate plans for improvement
• The position requires a valid US driver’s license and use of a personal vehicle for travel to connect with demand response aggregators, customers, and key partners throughout the defined service area. Mileage for work-related travel will be reimbursed.
• B.S. or B.A. preferred- energy, environment, public policy, or technical field desired.
• Interest in sustainability and passionate about making a meaningful impact on the environment.
• Excellent attention to detail with the ability to think critically in a fast-paced environment.
• Excellent organizational, writing, verbal, communication, interpersonal, and analytical skills.
• Outstanding interpersonal skills, with ability to build trust and rapport with individuals and business from diverse backgrounds.

Benefits:
About Resource Innovations

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change.

Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work.

Compensation & Benefits

Resource Innovations offers competitive salaries based on a candidate's skills, experience and qualifications for the position. The compensation range for the base salary for this position is $74,448 - 118,000. In addition to base pay, employees may be eligible for a discretionary annual bonus. The stated salary represents the expected compensation for this position. Final compensation will be determined based on factors such as the candidate's experience, education and location.

At Resource Innovations, we believe supporting our people is essential to delivering impact. We offer a comprehensive benefits package designed to promote health, financial security, and work-life balance. This includes three weeks of paid vacation annually, paid holidays, a 401(k) retirement plan with employer match, medical, dental and vision coverage, parental leave, an employee assistance program, commuter benefits, and additional supplemental offerings.

Employment with Resource Innovations is contingent upon the successful completion of a comprehensive background check and reference check. If applicable to the position, a pre-employment drug screen may also be required.

The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.