Market Development Representative

At ClickUp, we’re not just building software. We’re architecting the future of work! In a world overwhelmed by work sprawl, we saw a better way. That’s why we created the first truly converged AI workspace, unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI, empowering millions of teams to break free from silos, reclaim their time, and unlock new levels of productivity. At ClickUp, you’ll have the opportunity to learn, use, and pioneer AI in ways that shape not only our product, but the future of work itself. Join us and be part of a bold, innovative team that’s redefining what’s possible! 🚀

As a Market Development Representative, you'll serve as the critical bridge between our marketing efforts and the sales team, playing a pivotal role in accelerating our revenue pipeline. You will be responsible for meticulously following up on, nurturing, and qualifying all inbound leads generated from our diverse marketing channels. This role is fundamental to ensuring our sales team engages only with the most promising and well-prepared prospects.

In this position, you'll act as the first point of contact and a trusted educator for potential customers. Your mission is to understand their initial interest, assess their business needs, and articulate the value of our solutions. You will manage the crucial early stages of the buyer's journey, building rapport and filtering for high-potential opportunities before seamlessly transitioning them to an Account Executive for closing.

This role requires a highly motivated, organized, and articulate professional who thrives in a fast-paced, goals-driven environment. You must be an expert at active listening and managing a high volume of conversations. You'll be a key member of the go-to-market team, providing invaluable feedback to Marketing on lead quality and campaign resonance, directly contributing to the alignment and success of our entire revenue engine.

Key Responsibilities:

• Respond promptly (Calls, Email replies) to all inbound leads generated by marketing activities (content, webinars, social campaigns, events, etc.).

• Qualify marketing-qualified leads (MQLs) to determine sales readiness and fit.

• Nurture leads through in-depth conversations, acting as an educator and partner rather than focusing solely on immediate conversions.

• Provide detailed feedback to both sales and marketing teams regarding lead quality, content effectiveness, and channel performance.

• Collaborate closely with marketing to execute outreach cadences and follow-up strategies.

• Maintain accurate records of lead interactions and qualification status in CRM systems.

• Occasionally perform cold outreach as needed, but with a primary focus on inbound requests.

• Serve as a communication bridge between sales and marketing, sharing insights on customer preferences, pain points, and objections.

• Help refine marketing messaging and targeting by relaying feedback from lead interactions.

• Ensure only well-qualified leads are passed to Sales Development Representatives (SDRs) or Account Executives (AEs), improving sales efficiency and conversion rates.

Qualifications:

We believe in potential over pedigree. This role is built for a highly motivated and tenacious individual who is eager to succeed and thrives on hard work. The most important qualifications are your personal drive and resilience, as you'll be responsible for connecting with a high volume of customers daily.

• We strongly encourage fresh graduates and career-shifters to apply. We value your determination and fresh perspective, regardless of your background.

• What's non-negotiable: A strong work ethic, the grit to overcome challenges, and the tenacity to consistently engage with customers.

• A plus, but not required: A Bachelor’s degree in Marketing, Business, Communications, or a related field.

• Helpful, but not required: 1+ years of experience in sales, marketing, or a customer-facing role. We will train the right person.

• Strong communication and interpersonal skills.

• Ability to quickly build rapport and trust with prospects.

• Analytical mindset with attention to detail.

• Familiarity with CRM and marketing automation tools.

• Collaborative team player with a proactive approach to problem-solving.

Success Metrics:

• Speed and quality of lead follow-up.

• Conversion rate of MQLs to sales-qualified opportunities (SQOs).

• Quality and usefulness of feedback provided to marketing and sales.

• Contribution to pipeline and revenue growth from marketing-generated leads.

#LI-Remote #LI-NMR

Unsure if you meet all the qualifications of this job description but are deeply excited about the role? We hire based on ambition, grit, and a passion for improving the way people work. If you think ClickUp is the company for you, we encourage you to apply!

At ClickUp, we assess every candidate based on the potential impact they can have. We hire the best people for the job and support each person’s journey to build their boldest career.

Equal Opportunity Employer

ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

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Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.

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