Marine Service, Parts & Accessories Advisor

Marine Service, Parts & Accessories Advisor – Full-Time
River Valley Marine – Rochester, MN

River Valley Marine of Rochester is seeking a Marine Service, Parts & Accessories Advisor to join one of the Top 10 Marine Dealers in North America. This position is ideal for a driven, detail-oriented professional who thrives in a fast-paced dealership environment and takes pride in delivering exceptional customer service while supporting service operations and marine parts management.

If you have experience in marine service, boat parts, powersports, automotive, RV, or heavy equipment dealerships, this is an opportunity to build a long-term career with one of Minnesota’s largest marine dealer groups.

Position Overview
The Marine Service, Parts & Accessories Advisor serves as the primary point of contact for customers regarding boat service, maintenance, repairs, and marine parts. This role works closely with technicians, the service department, and vendors to ensure efficient workflow, accurate estimates, timely communication, and a high level of customer satisfaction.

Key Responsibilities

Respond to incoming phone calls, emails, and walk-in customers regarding marine service repair, boat maintenance, and parts inquiries

Write and manage service repair orders with accuracy and attention to detail

Provide clear and accurate cost estimates for labor, parts, and accessories

Communicate estimated repair timelines and pricing professionally

Coordinate repair scheduling with technicians and service team members

Order OEM and aftermarket marine parts and accessories using vendor systems

Maintain accurate parts inventory, assist with cycle counts, and process returns

Document customer concerns and service updates in LightspeedEVO Dealer Management System

Coordinate customer unit drop-off and pick-up

Follow up with customers to ensure satisfaction and build long-term relationships

Support overall service department efficiency and performance goals

Qualifications

Customer service experience required; dealership service advisor or parts counter experience preferred

Marine, boating, powersports, automotive, RV, or heavy equipment industry experience strongly preferred

Strong organizational and multitasking skills in a high-volume dealership environment

Ability to prioritize workload and meet deadlines

Professional communication skills, both written and verbal

Proficiency with computer systems; experience with Lightspeed Evo, Microsoft Outlook, Excel, and SharePoint preferred

High School diploma or equivalent required; technical or industry training is a plus

Team-focused mindset with a strong work ethic and commitment to quality

Schedule
Monday–Friday 8:30am–6:00pm (doors open to customers 9:00am–6:00pm)
Rotating Saturdays during peak boating season

Employment Type
Full-Time, Permanent

Compensation
Anticipated Total Earnings: $60,000–$80,000 annually

(Inclusive of base salary and commissions.)

Comprehensive Benefits:

*Medical and Dental Insurance and Vision

Medial Insurance – offers four enrollment tiers: Employee, Employee + Spouse, Employee + Child(ren), and Family. *Option as low as $50/month

Dental Insurance – offers three tiers: Employee, Employee + 1, and Family

Health Savings Account offered with the high deductible medical plan

Employees are eligible first of month following thirty days from hire

Discounts on vision services

*Retirement benefits

401(k) – Traditional and Roth options available. Employer match on 50% up to 6%

New employees become vested after 6 years

Financial planning available

Direct access to financial experts

*Ancillary benefits

Life Insurance options

Short term disability

Accident

Cancer

Critical Illness

*Employee Well-Being

Get Active Program

Wellness Marketplace – discounts on health products and services

Employee Assistance Program

Doctor on Demand – provides medical and psychiatric online care and services

*Paid Time Off

Paid Time Off hours, including sick time

Scheduled Holidays

*Extras

Company provided apparel

Discounts on units and parts

About River Valley Marine
Since 1996, River Valley Companies has been a family-owned and operated full-service marine and powersports dealership serving Rochester, Red Wing, and Lake Minnetonka, Minnesota. Our continued growth and strong industry performance are driven by dedicated professionals who take pride in delivering an exceptional customer experience. We are committed to hiring career-focused individuals looking to grow within the marine service, boat repair, and dealership operations industry. Apply today to join a high-performing team in Rochester, MN.