Manufacturing Account Manager/Inside Sales

Account Management

• Be a professional, well spoken, reliable individual who will do what is needed to build relationships. Heavy phone and email communication with both existing and potential customers is a must.
• Define problems, collect data, establish facts, and draw valid conclusions of customer requirements. Ability to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables.
• Investigate, define, analyze and propose solutions to customer claims, problems with deliveries, returns and credits and ensure that appropriate actions are taken to resolve the same.
• Maintains, expands and qualifies a database of customer and prospect accounts and records of interactions with details of opportunities, inquiries, complaints, or comments.
• Communicate effectively with customers, both verbally and in writing, ensuring clarity and understanding while improving organizational reputation and goodwill.
• Deliver price quotations, terms of sales, delivery dates, etc., and prepare orders subject to the approval of the company. Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
• Collaborate with other departments such as engineering and scheduling to ensure customers’ needs are met.
• Maintain accurate and organized records of customer interactions and order details.
• Act as customer advocate internally and Jensen advocate externally.
• Visit existing customers to strengthen relationships and understanding of customer needs and expectations.
• Perform additional duties as required and or requested.

Inside Sales

• Develops new business by analyzing current account potential; initiating, developing, and closing sales; recommending new applications and sales strategies.
• Researching potential leads from business directories, web searches, or digital resources.
• Qualifying leads from digital campaigns, conferences, references, tradeshows, etc.
• Presenting and delivering information to prospective customers.
• Answering potential client questions and follow-up call questions.
• Monitor and track quoting activities, follow up on outstanding quotes, and provide regular updates to sales team members and management.
• Close sales and work with client through closing process.
• Identify opportunities for sales expansion with existing customers.
• Arrange, prepare for and visit existing customers individually.

1st shift: 7am-4pm (40-45 hrs./week)
Pay Rate: (based on experience) $25-32/hr.
Location: Racine, WI.
Type: Temp to Hire (onsite)

Requirements:
Education and Experience

• Minimum of 3-5 years of customer service, account management or inside sales within a manufacturing job shop.
• Excellent verbal and written communication skills.
• Excellent organizational, multitasking, planning and analytical skills.
• Extensive knowledge of customer service procedures and principles.
• Must be organized with strong attention to detail.
• Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor.
• Must be able to work both independently and as part of a team.
• Proficient in Microsoft Office Suite or related software.
• Must have ERP experience. Global Shop ERP experience is considered a plus!
• The ability to read blueprints is highly desired.
• Comfortable making cold calls and talking with new people extensively.
• Tenacity to handle rejection and continue on with a positive attitude when reaching the next potential client.

Benefits:
Equal Opportunity Employer

#ind456