Manheim Guest Experience Director

Reports to: Manheim Campus Pastor
Hours Commitment: Full-time (40-45 hours per week) with regular weekend responsibilities

Objective: To create a culture where a world-class Guest Experience is priority through leading and developing teams to increase effectiveness to introduce more and more people to Jesus and help them fully follow him.

Special Skills::
• Strong people and conflict resolution skills
• Strong oral and written communication skills
• Strong organizational and time management skills
• Strong computer skills with the ability to learn appropriate software skills
• Ability to maintain absolute confidentiality in handling office and volunteer matters

Primary Responsibilities::
• Set the pace for a world-class level of hospitality and customer service locally
• Build and develop strong volunteer teams: recruit, train, equip, empower, and sustain regularly
• Create excellent, inviting, and warm environments
• Vision cast constantly
• Assist with location-specific responsibilities as designed by the Campus Pastor
• Administrative duties as assigned
• Lead and give oversight to the Attendee Onboarding Process

• Give oversight to the following Guest Experience Volunteer Teams:
• Greeters, Host teams, Parking, Communion, Programs, Cleaning teams, etc.
• Office and Administration team
• Special Events teams
• Café and Retail

Be a good steward of time::
• Hours per week include Weekend Gatherings.
• Be a part of the local team, necessary meetings, and campus-wide ministry responsibilities and initiatives.
• Attend Central Meetings, Guest Experience meetings, and others as scheduled.

Personal Qualifications::
• Can articulate an identifiable salvation experience and lives out a pattern of spiritual development and regular attendance and participation at LCBC.
• Supports LCBC’s mission, priorities, philosophy of ministry, and doctrinal statement.
• Supports LCBC’s core values: we run after the one; we pursue excellence; we prioritize relationships; we deploy people for impact; we are real and relatable.
• Displays a winning attitude and a spirit of cooperation; communicates truth with grace; prays about everything; and has a willingness to serve on a team.
• Shows a desire to grow, develop, and mature, both spiritually and professionally.
• Exhibits pride in the image of LCBC as it reflects on the image of Christ portrayed to attendees, staff, and guests.
• Be an LCBC Partner or willing to become a Partner within 60 days of employment.

Evaluation: The Manheim Guest Experience Director will meet regularly with the Manheim Campus Pastor for planning, goal setting, progress updates, and general coaching. A formal Action and Development Plan will be completed and reviewed three times throughout the year.