Managing Director North / UKI - London

Aircall is a unicorn AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, faster resolutions, and scale. We’re redefining what a customer communications platform can be—by combining voice, SMS, WhatsApp, and AI into one seamless workspace.

Our momentum comes from a simple but powerful idea: help every customer-facing team work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call tasks, and AI Assist Pro delivers real-time guidance that helps people do their best work. The result—companies grow revenue, deliver faster resolutions, and scale service.

We’ve built a product customers love and a business that scales fast. Aircall operates in nine global offices (Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, and Mexico City), and is backed by world-class investors. Our teams are shipping AI innovation faster than ever and expanding across new product lines and markets.

At Aircall, you’ll join a company in motion—ambitious, profitable, and product-driven—where impact is visible, decisions are fast, and growth is real.

How We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in

We are looking for a Managing Director to own and drive end-to-end Go-To-Market (GTM) performance for one of Aircall’s most strategic countries.

This is an end-to-end GTM leadership role with accountability across pipeline generation, sales, and account management, in a high-growth context, at a turning point in Aircall’s trajectory.

We are searching for a hands-on, execution-driven leader who combines strategic clarity with operational rigor, builds high-performing teams, and consistently turns ambition into results — while keeping things human, fun, and fast.

Key Responsibilities

Own and drive end-to-end GTM performance:
• Full ownership of the regional GTM strategy and execution, from pipeline generation to renewals and expansion
• Accountability for pipeline creation, bookings, ARR growth, retention, and expansion
• Ensuring tight alignment with Marketing, Partnerships, Product at a regional/ global level

Execute ambitious growth targets:
• Translate company-level growth objectives into clear local plans and execution priorities
• Drive consistent over performance through strong operating cadence, forecasting, and performance management

Lead AI-driven growth:
• Make Aircall’s AI Product Suite a central pillar of the local GTM motion
• Ensure teams are equipped to sell business outcomes and AI-driven value, not just features
• Identify and unlock new expansion levers through AI (upsell, cross-sell, new segments)

Collaborate cross-functionally:
• Partner closely with Product to influence roadmap priorities and bring customer insights to AI innovation
• Work hand-in-hand with Marketing to drive demand generation, positioning, and regional GTM campaigns
• Develop and scale Partnerships as a strategic growth lever, including tech, channel, and ecosystem partners

Build and inspire high-performing teams:
• Lead, coach, and develop GTM teams across the region
• Foster a culture of excellence, ownership, and accountability
• Attract and retain top talent in a highly competitive environment

Why join us?

🚀 Key moment to join Aircall in terms of growth and opportunities
💆‍♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits

DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.

We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.

We are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.