Manager Warehouse Operations

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for 90 years. More information is available at www.msgentertainment.com.

Who are we hiring?

The Warehouse Manager is responsible for overseeing the daily operation and maintenance of the sports retail warehouse. The incumbent will be responsible for overseeing the receiving, storage, fulfilment and distribution of all sports merchandise within Madison Square Garden. They will also monitor employee productivity, performance and adherence to company policies and standards.

What will you do?

• The Warehouse Manager oversees the proper receiving, storing and distributing of all sports retail merchandise throughout the Arena.

• Run daily, weekly and monthly inventory reports to ensure precision accuracy of all warehouse overhead

• Organize the staff and the workday’s activities based on incoming deliveries, open requisitions, priority projects and the timing of events.

• Distribute days’ work requisitions to the staff and monitor that the work is being completed on a timely basis.

• In collaboration with the Warehouse Director, implement performance and quality KPI’s to warehouse associates and team leads and track to ensure performance increases.

• Physically inspect and count all product coming in the building for accuracy and quality control.

• Match invoices to Purchase Orders and inform Retail Strategy Dept. of any shortages or overages, damages, price differentials and other receiving issues, which might need attention and action taken immediately.

• Input all receiving into the Eatec Inventory system. Ensure documentation matches and forward to Finance Dept. for payment.

• Maintain both physical and digital records appropriately.

• Physically check and verify all out going deliveries to all retail locations.

• Train and develop staff so they are well-versed and trained in all Warehouse Operations.

• Recommend and enforce corrective actions as necessary. Follow a progressive coaching and counseling structure by giving real-time feedback and allowing check-ins by staff to discuss performance.

• Oversees Scheduling, Time and Attendance and Payroll by actively utilizing company systems i.e. Workforce and SharePoint.

• Supervision of Warehouse employees.

• Ensure all company policies and standards are met.

What do you need to succeed?

• The ideal candidate will have a minimum of 5-7 years management experience in retail operations, specifically within an arena or stadium environment.

• Candidates who have completed a minimum of 60 credit hours of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred.

• Proficient in Microsoft Word & Excel.

• Advanced knowledge with merchandise operations and sales techniques is essential.

• Must have experience in producing and maintaining visual displays in a retail environment.

• Ability to prioritize workload and manage assets.

• Experience resolving inventory discrepancies.

• Must have exceptional interpersonal skills and be people oriented.

• Commitment to providing a high-quality service experience for guests.

• Must be able to multi-task and prioritize in a deadline-oriented environment.

• Possess exceptional attention to detail and strong follow-up skills necessary.

• Ability to present an uplifting personality while maintaining a high degree of confidentiality and business ethics.

• Demonstrates integrity, tact, diplomacy and a commitment to company values, and principles while ensuring the upmost consistency.

• Skilled at working collaboratively and in a team environment.

Special Requirements

• Must be receptive to working outside in inclement weather and extreme temperatures.

• Must be comfortable with heights (working on high floors) and navigating steep steps and inclines.

• Ability to lift/carry up to 50 lbs. and to push/pull up to 75 lbs.

• Ability to stand and move about the arena throughout the duration of the shift.

• Ability to work a flexible schedule including days, nights, have split days off, work weekends and holidays in a 24 X 7 environment.

#LI-Onsite

Pay Range
$105,000—$110,000 USD

At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.

We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.