Manager, Voice Technology

Manager of Voice Technology

A Career with point72’s technology team

As Point72 reimagines the future of investing, our Technology group is constantly improving our company’s IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts experimenting, discovering new ways to harness the power of open source solutions, and embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity.

What you’ll do

As the Manager of Voice Technology, you will lead the development, implementation, and optimization of voice-enabled solutions across the firm. You will play a key role in enhancing user experiences, streamlining workflows, and driving business outcomes through innovative voice technologies. Specifically, you will:

• Develop and execute a strategic roadmap for voice technology initiatives aligned with business goals

• Lead cross-functional teams to design, implement, and maintain voice-enabled solutions, including voice assistants, IVR systems, and speech recognition tools

• Oversee the design, development, and deployment of voice applications and platforms

• Collaborate with engineering, product, network, and UX teams to ensure seamless integration of voice technology into existing systems and workflows

• Optimize voice recognition accuracy, natural language processing (NLP), and text-to-speech (TTS) capabilities to improve user experience

• Build and manage a team of voice technology engineers and analysts, fostering a culture of innovation and collaboration

• Define and track key performance indicators (KPIs) to measure the success of voice technology initiatives

• Partner with business units to identify opportunities for voice technology to solve challenges and improve processes

• Work with vendors and third-party providers to evaluate and integrate voice technology solutions

What’s REQUIRED

We are looking for a highly skilled and innovative leader with a strong technical background in voice technologies and excellent leadership abilities. Specifically, you will need:

• Bachelor’s degree in computer science, engineering, or a related field

• 5+ years of experience in voice technology, software development, or a related field

• Proven experience managing teams and leading complex technology projects

• Strong understanding of voice technologies, including Telecom, Enterprise Hoot, Cisco, Zoom, SpeakerBus, Turret systems, VOIP, and other voice platforms

• Familiarity with cloud platforms (AWS, Azure, Google Cloud) and APIs for voice integration

• Knowledge of data privacy and security best practices related to voice technology

• Strong leadership and team management abilities

• Effective communication and presentation skills, with the ability to convey technical concepts to non-technical audiences

• Commitment to the highest ethical standards

We take care of our people

We invest in our people, their careers, their health, and their well-being. When you work here, we provide:

• Fully-paid health care benefits

• Generous parental and family leave policies

• Volunteer opportunities

• Support for employee-led affinity groups representing women, people of color and the LGBT+ community

• Mental and physical wellness programs

• Tuition assistance

• A 401(k) savings program with an employer match and more

About point72

Point72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry’s brightest talent by cultivating an investor-led culture and committing to our people’s long-term growth. For more information, visit www.Point72.com/about.

The annual base salary range for this role is $175,000-$245,000 (USD) , which does not include discretionary bonus compensation or our comprehensive benefits package. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things.