Manager, User Experience

Real people. Real service.

At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.

We are looking for a Manager, User Experience (UX) to join our Customer Experience Team. This individual will report into our Director of Customer Experience and mentor a team of designers while contributing hands-on to create seamless and intuitive digital interactions. If you're interested in delivering best-in-class customer-centric experience that builds trust, strengthens brand loyalty, and creates meaningful connections at every touchpoint, we’d love to hear from you!

This remote position is open to individuals who live in, or are open to relocating to, the following states: Arizona, Delaware, Florida, Georgia, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington.

This position requires travel to our headquarters in Melville, NY 6 times per year for internal meetings and team building activities. We reimburse reasonable and necessary travel expenses, and you’re also welcome to work on-site anytime beyond these visits – our doors are always open.

Role Type: Full-Time, Exempt

Location: Remote

Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. with time zone flexibility

Base Salary: $125,000 – $155,000 per year

Responsibilities:

• Manage, mentor, and develop a team of UX designers, fostering a culture of creativity, collaboration, and continuous improvement.

• Partner closely with the Director of Customer Experience, Product, Engineering, and Marketing to define and execute the vision for customer-centered e-commerce experiences.

• Set design standards and establish scalable processes, tools, and best practices to elevate UX across the organization.

• Leverage research, customer insights, and analytics to guide design decisions and measure impact on business outcomes.

• Balance strategic leadership with occasional hands-on design contribution to guide critical initiatives.

• Advocate for the customer at every stage, ensuring accessibility, usability, and design consistency.

• Communicate design strategies and outcomes effectively to stakeholders at all levels, influencing business and product decisions.

Requirements:

• Bachelor's degree in Human-Computer Interaction (HCI), User Experience Design, Graphic Design, Psychology, or a related field.

• ​​6+ years of UX/UI design experience, with at least 3+ years in a leadership role and success scaling high-performing design teams.

• Demonstrated track record designing and delivering e-commerce experiences that drive engagement, conversion, and customer satisfaction.

• Strong leadership skills with experience in coaching, mentoring, and developing design talent.

• Hands-on expertise with modern design and prototyping tools (Figma, Sketch, Adobe XD, etc.).

• Experience guiding teams through user research, usability testing, and data-driven design.

• Excellent communication and storytelling skills with the ability to influence across teams and leadership levels.

• Deep knowledge of accessibility standards and inclusive design practices.

Why work with us:

• We have awesome benefits – We offer a wide variety of benefits to help support you and your loved ones. These include:

• Comprehensive and affordable medical, dental, vision, and voluntary life insurance options

• 401(k) with up to 4% company match

• Paid vacation, sick time, and holidays

• Company-paid basic life insurance and long-term disability

• Discounted auto, home, and pet insurance programs

• Flexible Spending Account (FSA)

• Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)

• Company-provided equipment and one-time $250 work from home stipend

• $750 annual professional development budget

• $25 monthly Grubhub credit

• Company rewards and recognition program

• And more!

• We empower ownership – We all contribute to our success and we all share in it. Our Ownership for All program ensures each SupplyHouse team member will benefit financially from the company’s growth and accomplishments.

• We promote work-life balance – We value your time and encourage a healthy separation between your professional and personal life to feel refreshed and recharged. Look out for our wellness initiatives and ask about our Flex-Time Policy!

• We support growth – We encourage you to embrace continuous learning and take on new challenges. In an exciting and evolving industry, we provide opportunities for career growth through our annual merit and bonus opportunities, hands-on training, diversity and inclusion initiatives, internal mobility options, and professional development budget.

• We give back – We live and breathe our core value, Generosity, by giving back to the trades and organizations around the world. We make a difference through donation drives, employee-nominated contributions, support for non-profit organizations, Volunteer Paid Time Off, and more.

• We listen – We value hearing from our employees. Everyone has a voice, and we encourage you to use it! We actively elicit feedback through our monthly town halls, regular 1:1 check-ins, employee listening initiatives, and company-wide ideas form to incorporate suggestions and ensure our team enjoys coming to work every day.

Check us out and learn more at: https://www.supplyhouse.com/our-company!

Additional Details:

• Remote employees are expected to work in a distraction-free environment. Personal devices, background noise, and other distractions should be kept to a minimum to avoid disrupting virtual meetings or business operations.

• Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas.

• SupplyHouse.com is an Equal Opportunity Employer. We welcome and encourage individuals of all backgrounds, experiences, and perspectives to apply. Employment decisions are based on qualifications, merit, and business needs.

• To ensure fairness, all application materials, assessments, and interview responses must reflect your own original work. The use of AI tools, plagiarism, or any uncredited assistance is not permitted at any stage of the hiring process and may result in disqualification. We appreciate your honesty and look forward to seeing your skills.

• We are committed to providing a safe and secure work environment and conduct thorough background checks on all potential employees in accordance with applicable laws and regulations.

• All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain.