Manager, Upstream Processing (USP) Field Applications Scientists, South West & Emerging Markets

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Job Title: Manager, Upstream Processing (USP) Field Applications Scientists, South West & Emerging Markets

Reports To: Director, Field Applications Scientists EMEA

Group/Division: BPG

Career Band: 7

Position Location: Remote in Spain, Portugal, Italy, France, Belgium or Netherlands

Position Summary:

The Manager will lead the EMEA BioProduction USP FAS team across South/West and Emerging Markets. This role combines strategic leadership, technical and application/workflow expertise, and team development to drive customer engagement and support business growth. The successful candidate will develop and execute a globally aligned technical engagement strategy, enabling effective collaboration across functions and ensuring operational excellence in customer application support. This role directly supports Thermo Fisher Scientific’s mission to enable our customers to make the world healthier, cleaner, and safer.

Key Responsibilities:

Strategic Leadership

Provide strategic and technical leadership to the FAS team across the region.
Translate business priorities into actionable goals and strategies in collaboration with Sales, Business and FAS leadership.
Partner cross-functionally with Marketing, Product Management, and R&D to identify unmet customer needs, guide new product development, and strengthen competitive positioning.
Maintain awareness of industry trends, emerging technologies, and competitor activities to inform strategy.
Drive continuous improvement by defining and implementing optimized processes and procedures.

Operational Execution

Manage, prioritize, and support technical customer engagements within the territory.
Track and analyze key performance indicators (KPIs) related to customer engagement and technical support.
Collaborate with internal stakeholders to ensure seamless workflow and customer satisfaction.
Leverage Voice of Customer insights to shape product enhancements and service offerings.

People leadership

Foster engagement and high performance in a dynamic and evolving business environment.
Build team capability through coaching, mentoring, and performance feedback.
Encourage continuous learning and development through structured training plans.
Promote collaboration and accountability within a diverse, remote team environment.
Model Thermo Fisher Scientific’s values and leadership competencies in all interactions.

Minimum Qualifications:

BSc, MSc or PhD in Life Sciences (Biology, Molecular Biology, Microbiology, Immunology, Biochemistry, Biotechnology, or Engineering).
Extensive industry experience, including relevant knowledge across the bioprocessing workflow.
Proven people management and remote leadership experience.
Experience working with external customers within Biotech, Biopharma, Life Sciences, and/or Biopharmaceutical industries in technical, engineering, or manufacturing roles.
Strong scientific acumen with deep understanding of customer workflows and biopharmaceutical development across multiple modalities.
Fluency in English; an additional European language is a preferred.
Excellent communication, presentation, and analytical skills.
Proficiency with MS Office Suite and other relevant software tools

Travel: Approximately 50% within EMEA; occasional international travel may be required.

Skills/Behaviors:

Strong strategic, project management, and planning skills.
Proven ability to lead and execute change and foster an innovation-based culture.
Excellent team-building and interpersonal skills in a highly matrixed environment.
Ability to prioritize effectively and manage shifting demands.
Strong influencing and collaboration skills across diverse teams, functions and geographies.
Commitment to continuous improvement and operational excellence.
Strong coaching and development skills