Manager - Total Rewards (Benefits Management)

The C&B team in a large organization like JioStar plays a pivotal role in ensuring employee satisfaction and retention. The Total Rewards philosophy of the C&B team is to support each employee with a comprehensive and competitive suite of reward mechanism and benefits which clearly determine the holistic value from a long-term perspective. Staying abreast of industry benchmarks, market competitiveness, enable business to attract, engage and retain a diverse workforce and top talent is crucial for their success. They also promote fairness, equity and transparency by involving leaders, managers and HR partners in rewarding decisions who have the right oversight of business requirements and performance to promote good governance. The team also monitors diversity and inclusion in C&B practices to mitigate biases and promote equal opportunities.

Job Summary:
• The job supports end-to-end benefits operations for employees across India and select international locations. The role focuses on day-to-day administration, vendor coordination, employee support, data accuracy, and compliance, ensuring a smooth employee experience across all benefit programs.

Key Responsibilities:
• Support the administration and ongoing optimization of benefits programs, including medical, life, disability, wellness, and retirement plans across India and international locations.
• Contribute to the standardization of benefits and operations across regions with alignment with the local, statutory and market requirements.
• Support new hire enrollments, life event changes, annual renewals, and exits across benefits programs.
• Partner with brokers, TPAs, insurers, and global vendors to monitor service quality, turnaround time, and data accuracy.
• Support benefits renewals by assisting with claims analysis, utilization trends, and cost drivers.
• Support compliance requirements for India and international benefits in line with local regulations and company policies.
• Support benefits education initiatives such as onboarding sessions, open enrollment, and wellness campaigns
• Contribute to the design and delivery of clear, consistent benefits communication across geographies.
• Track vendor performance metrics and support escalation and resolution of systemic issues.
• Liaise with global HR, payroll, and finance teams to ensure seamless benefits delivery.
• Act as a subject matter resource for employee queries, ensuring accurate interpretation of the policies and plans policy.
• Prepare periodic reports on enrolment, utilization, claims, and vendor performance.
• Maintain documentation, SOPs, and process controls for benefits operations.

Skills and Attributes for Success:
• Strong understanding of the domestic benefits landscape and exposure to international benefits administration.
• Experience working with HRIS platforms.
• Good knowledge of the insurance processes, claims management, and vendor coordination.
• Strong interpersonal, written and verbal communication skills
• Ability to multitask and prioritize workload in a flexible, often ambiguous environment.
• High attention to detail and process orientation.

Preferred Education and Experience :
• Post Graduate/Graduate in HR,
• 3 – 4 years of experience in benefits administration / HR operations / C&B operations.
• Prior experience supporting multi-country or global employee populations preferred.

Perched firmly at the nucleus of spellbinding content and innovative technology, JioStar is a leading global media & entertainment company that is reimagining the way audiences consume entertainment and sports. Its television network and steaming service together reach more than 750 million viewers every week, igniting the dreams and aspirations of hundreds of million people across geographies.