Manager- Third Party Sales Channels

Looking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole.

Join us and leave your mark on the industry. Let's work together to achieve great things and unlock new possibilities for our employees, customers, and communities.

Core Responsibilities 

Supervision of Subordinates:

• Reviewing sales reports and analytics to identify trends and areas for improvement.
• Overseeing and guiding the performance of multiple channel partners selling loans and cards.
• Support manager in obtaining approvals from internal stakeholders, senior management, joint committee and onboarding new vendor partners in line with banks strategy.
• Ensure contracts are up to date by working with vendor partners and vendor management team
• Ensure the sales team is adequately trained monthly on the banks products, policies, services and selling techniques.
• Identify areas for improvement and implementing corrective actions to optimize loan and card sales.
• Work with the product team & drive sales across vendor partners on Islamic cards
• Introduce rewards and recognition for sales staff across vendors to improve performance
• Conduct mystery shopping across vendors at kiosk activities, to ensure quality sourcing
• Collaborate with Credit, Product, Policy, and Contact Centre to ensure alignment
• Prepare monthly reports to management on channels performance, potential risk, and opportunities for improvement.
• Work on SOP for cards and loans in line with bank requirements.
• Identifies opportunities for continuous improvement of systems, processes, and practices.
• Work with channel partners to improve customer experience, staff productivity and satisfaction with loan and card products.

Job Specific Accountabilities / KPIs

• Project management
• Training sales staff
• Compliance and standards

Specific Accountability

Compliance with Central bank regulations and drive growth for third party sales channel

FRAMEWORK, BOUNDARIES & DECISION MAKING AUTHORITY:

Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks.

Minimum Qualification

• Bachelor’s Degree in Business Administration, Finance, Banking or a related major field of study.
• At least 5 years of experience in consumer banking and in managerial role

Minimum Experience

Good Product knowledge.

• Excellent communication and presentation skills
• Project management skills
• Good understanding of banking industry trends in the local market.
• Good market awareness of product range and pricing.
• Good analytical skills.