Manager, Technical Account Manager

About Monte Carlo

As businesses increasingly rely on data + AI for competitive advantage, reliability has become a non-negotiable. Named a CBInsights AI100 company and described by Forbes as the "New Relic for data", Monte Carlo supports some of the world's most prestigious companies, including Fox, Roche, Honeywell, and CreditKarma to deliver trustworthy data + AI at scale.

Backed by Accel, Redpoint Ventures, Notable Capital, ICONIQ Growth, and Salesforce Ventures, Monte Carlo is powering the future of reliable data + AI.

About the Role

We’re hiring a Manager, Technical Account Manager (TAM) to lead and grow a team of Technical Account Managers supporting our largest enterprise customers. This role is responsible for driving customer adoption, technical success, and long-term value at scale, while building a high-performing, customer-obsessed TAM organization.

You’ll manage, mentor, and scale a team of TAMs while also staying close to key customer relationships and complex technical engagements. You’ll partner closely with Product, Engineering, Sales, and Customer Success leadership to ensure Monte Carlo is deeply embedded across modern data stacks and delivering measurable business impact for our most strategic customers.

What You’ll Do

Team Leadership & Development

• Hire, onboard, coach, and develop a team of Technical Account Managers

• Set clear expectations, goals, and career paths for TAMs, fostering a culture of ownership, technical excellence, and customer empathy

• Provide regular feedback, performance management, and mentorship to help team members grow and succeed

Customer Impact & Strategy

• Oversee technical relationships for Monte Carlo’s largest enterprise customers, ensuring strong onboarding, adoption, and long-term success

• Act as an escalation point for complex technical challenges and high-impact customer situations

• Ensure consistent delivery of best practices around data observability, reliability, and scale

Cross-Functional Leadership

• Partner with Product and Engineering to bring customer insights into roadmap prioritization and product strategy

• Collaborate with Sales and Customer Success leadership on account strategy, renewals, and expansion opportunities

• Help define and improve TAM processes, tooling, and engagement models as the business scales

Operational Excellence

• Define success metrics for the TAM function and track performance across customer outcomes and team health

• Continuously refine onboarding, playbooks, and technical standards to improve efficiency and consistency

You’re a Fit If You Have

• 7+ years of experience in customer-facing technical roles such as Technical Account Manager, Solutions Architect, or Technical CSM

• 2+ years of experience managing or leading technical customer-facing teams

• Strong understanding of modern data technologies, including SQL, cloud data warehouses, and orchestration tools

• Proven ability to coach and develop technical talent while driving customer outcomes

• Excellent communication skills, with the ability to influence engineers, executives, and cross-functional partners

• Strong operational and project management skills with a customer-first mindset

Nice to Have

• Experience with data & AI observability, monitoring, or analytics SaaS platforms

• Experience scaling customer-facing teams in a high-growth startup environment

• Familiarity with enterprise customer success motions and complex account management

Why You’ll Love Monte Carlo

• Work at the forefront of the data & AI observability movement, helping top data teams prevent downtime and build trust in their data

• Lead and grow a high-impact team in a company that values impact, ownership, curiosity, and empathy

• Partner with some of the most data-forward organizations building the next generation of data products and insights

• Competitive compensation, meaningful equity, and comprehensive benefits

• Flexible remote work, generous PTO, and a culture built on autonomy and trust

#LI-REMOTE

#BI-REMOTE

Come As You Are

Equality is a core tenet of Monte Carlo's culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. 

Monte Carlo is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We are proud to be recognized for our world-class employee experience:

Monte Carlo Named 2025 Databricks Data Governance Partner of the Year

We were recently recognized as the #1 Data Observability Platform by G2 for the 4th consecutive quarter. See our G2 reviews here!

Monte Carlo was featured on Database Trends and Applications (DBTA’s) Trend-Setting Products for 2025!

We are super proud to be named the 2026 Best Place to Work by Built In!

Beware of Imposter Recruiters and Job Scams

• All official communication from our recruiting team will come from an @montecarlodata.com email address.

• We will never ask candidates to provide sensitive personal information (such as bank details, social security numbers, or payment) at any stage of the recruitment process.

• We will never request payment for equipment, training, or application processing.

• Our open positions are always listed on our official careers page: https://jobs.ashbyhq.com/montecarlodata.

If you are contacted by someone claiming to represent Monte Carlo but you’re unsure of their legitimacy, please reach out to us directly at [email protected] before sharing any personal information.