Manager, Tech Innovation & Project Management - Asset Protection

About the Role

This position is responsible for driving the successful execution of AP Technology initiatives in partnership with Gap Tech and IT business stakeholders. You will build strong cross-functional partnerships across the organization to understand shared goals, identify challenges, and deliver solutions that address operational needs while ensuring alignment with Gap Inc. operating standards and industry best practices.

The role requires a deep understanding of existing, emerging, and innovative industry technologies, programs, and trends. You will provide support across all brands and functions, including Corporate Security, BCP, Investigations, Customer Experience Centers, Field Operations, and other enterprise teams.

A key focus of this position is supporting the value proposition of AP technology across the enterprise. You will manage the development and continuous improvement of the Technology Innovation Hub, ensuring content, functionality, and impact. You will be responsible for managing multiple technology platforms, ensuring their effective implementation, adoption, and day-to-day optimization.
What You'll Do

Technology & Innovation Leadership

• Lead the evaluation of innovative technology solutions across COEs/DCs.

• Benchmark solutions strategically, translating internal requirements into recommended providers.

• Provide subject matter expertise to influence technology adoption and alignment with enterprise priorities.

Project & Program Management

• Own complex, cross-functional AP and PDM–approved programs.

• Manage proofs of concept end-to-end—from planning through execution and operational readiness.

• Lead project rollouts, ensuring compliance with approvals from Legal, ER, Real Estate, A&E, Store Maintenance, and Brand.

Vendor & Partner Management

• Capture stakeholder requirements and lead vendor selection for proof of concept.

• Coordinate vendor demos and approvals to ensure compliance and readiness for deployment.

• Drive vendor relationships to ensure deliverables align with business needs.

Product Ownership

• Own multiple product platforms, ensuring alignment with Gap Inc.’s strategy and roadmap.

• Advocate for customers, ensuring solutions address operational or user challenges.

• Deliver product releases and enhancements with measurable business impact.

• Articulate product value through qualitative and quantitative measures.

Process & Documentation

• Oversee process maps and ensure program alignment and clarity.

• Maintain the Tech Innovation Hub as an authoritative resource.

• Collect and synthesize stakeholder feedback to drive product and process improvements.

Leadership & Impact

• Influence peers and cross-functional stakeholders to achieve program objectives.

• Drive adoption of change initiatives and ensure project success.

• Deliver measurable outcomes such as operational efficiency, adoption, or time savings.

Who You Are

• Bachelor’s degree or equivalent experience; project management certification required (e.g., CAPM, PMP).

• 5+ years of Operations experience, with proven expertise in technology solutions, process improvement, and managing complex projects.

• Strong verbal and written communication skills; able to negotiate, influence, and build consensus across cross-functional teams and business leaders.

• Uses rigorous logic and structured methods to analyze complex operational challenges and implement effective solutions.

• Builds constructive, long-term relationships with a broad and diverse group of internal and external stakeholders.

• Able to manage multiple initiatives and priorities effectively, ensuring deadlines are met and business objectives achieved.

• Influential, articulate, and confident in presenting ideas and guiding teams; capable of mentoring and developing direct reports or peers.