Manager, Talent Attraction Operations - 18 Month Contract

McDonald’s has run its business in the UK since 1974 and currently operates over 1500 restaurants across the UK and Ireland, serving almost four million customers each day. McDonald’s is one of the UK’s largest private sector employers, employing over 170,000 people.

The Manager, Talent Attraction Delivery will lead the design, execution, and continuous improvement of global recruiting platform for restaurants called McHire. This role ensures that recruiting activities are efficient, consistent, and aligned with enterprise-wide talent strategies, while delivering a seamless experience for candidates and hiring managers.

Your responsibilities will include:

Recruiting Operations Leadership

• Collect, evaluate, and prioritize market-specific recruiting needs to inform global roadmap planning and delivery
• Define and maintain the overall ATS platform roadmap, ensuring alignment across markets and functions.
• Oversee day-to-day restaurant recruiting operations processes for the platform across markets.
• Monitor, measure, and improve process efficiency, service delivery, and compliance with policies and regulations globally.
• Evaluate operational metrics / reporting to track performance and inform decision-making.

Process & Technology Enablement

• Partner with Functional Solutions teams to optimize the applicant tracking system and related platforms for scalability and efficiency.
• Identify opportunities to simplify, standardize, and automate recruiting processes across markets.
• Ensure global processes are adaptable for local compliance, culture, and language requirements.

Stakeholder & Relationship Management

• Lead McHire governance processes, ensuring consistent decision-making, issue escalation, and change management across markets.
• Represent the organization in Quarterly Business Reviews (QBRs) with restaurant recruiting vendor(s) to assess performance, share feedback, and identify continuous improvement opportunities.
• Partner with Global Technology, People Systems, and regional Talent Acquisition leaders to ensure smooth execution and adoption of platform enhancements.
• Collaborate closely with the business, markets, Functional Solutions, support teams, global and local technology teams to address escalations, exceptions, and service delivery issues through process improvements / changes.
• Support change management and training efforts to embed new processes and tools across the organization.

You’ll thrive in this role if you have an operations recruitment background. This is not a hands on end-to-end recruitment role. As an operational recruitment manager you will have: 

• Strong track record of experience in recruiting operations, HR operations, or related shared services role, with global scope preferred.
• Project Management experience
• Global market knowledge and experience
• Strong understanding of talent acquisition lifecycle and HR operations processes, including compliance and data integrity.
• Experience leading process improvement initiatives and driving adoption of HR technologies, preferably SaaS solutions.
• Excellent communication and problem-solving skills.
• Ability to operate in a fast-paced, matrixed, and global environment.
• Experience in recruiting for frontline workforce.
• Bachelor’s degree in Human Resources, Business Administration, or related field

Our Global vision is to build a better McDonald’s and in the UK and Ireland we are working hard to be the UK & Irelands best-loved restaurant company.

McDonald’s is defined by its culture. Our culture shapes and informs everything we think and everything we do. Our culture influences the way we interact with each other, and how we interact with customers, franchisees and suppliers. Our culture motivates and inspires us to attract and retain great talent, creating positive, energising, exceptional working environment for us all.

Our values drive our culture and shape our beliefs, our priorities and our actions. They influence the decisions we make, how we treat one another and how we show up as a brand to the world.

Serve: We put our customers and our people first

Inclusion: We open our doors to everyone

Integrity: We do the right thing

Community: We are good neighbours

Family: We get better together