Manager, TA Delivery, Process Lead

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway. 

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.  

That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.  

Our Global Mexico City Office will be a hub for technology innovation and operational support to help us build the solutions that will improve our customer, crew and employee experience each and every day. 

The Manager, Talent Attraction Delivery (McHire) will lead the design, execution, and continuous improvement of global recruiting platform for restaurant. This role ensures that recruiting activities are efficient, consistent, and aligned with enterprise-wide talent strategies, while delivering a seamless experience for candidates and hiring managers.

Responsibilities

• Collect, evaluate, and prioritize market-specific recruiting needs to inform global roadmap planning and delivery
• Define and maintain the overall ATS platform roadmap, ensuring alignment across markets and functions.
• Monitor, measure, and improve process efficiency, service delivery, and compliance with policies and regulations globally.
• Evaluate operational metrics / reporting to track performance and inform decision-making.

• Partner with Functional Solutions teams to optimize the applicant tracking system and related platforms for scalability and efficiency. Including platform vendor evaluation considering alignment for operational needs, added-value, and commercial considerations.
• Identify opportunities to simplify, standardize, and automate recruiting processes across markets.

• Represent the organization in Quarterly Business Reviews (QBRs) with restaurant recruiting vendor(s) to assess performance, share feedback, and identify continuous improvement opportunities.
• Collaborate closely with the business, markets, Functional Solutions, support teams, global and local technology teams to address escalations, exceptions, and service delivery issues through process improvements / changes.
• Support change management and training efforts to embed new processes and tools across the organization.

Experience

• Bachelor’s degree in Human Resources, Business Administration, or related field
• 6+ years of experience in recruiting operations, HR operations, or related shared services role, with regional (Americas) and/or global scope preferred.
• Strong understanding of talent acquisition lifecycle and HR operations processes, including compliance and data integrity.
• Experience leading process improvement initiatives and driving adoption of HR technologies, preferably SaaS solutions.
• Excellent communication and problem-solving skills.
• Ability to operate in a fast-paced, matrixed, and global environment.
• Preferred experience in a recruiting for frontline workforce.