Manager Support , Oracle Fusion Cloud Applications

Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture.

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.

The Manager, Oracle Fusion Operations is responsible for global run operations, production stability, and service delivery for Oracle Fusion Cloud Applications across ERP, SCM, HCM, and related PaaS services. This role owns L2/L3 operational support, incident management, change governance, and continuous improvement of Oracle Fusion platforms in a 24x7 global delivery model.

You will lead regional teams and partner with business stakeholders and ensure that Oracle Fusion environments are secure, stable, compliant, and scalable.

Key Responsibilities:

Global Service Delivery & Operations

• Own end‑to‑end Oracle Fusion Cloud production operations across global regions

• Lead L2/L3 support for Oracle Fusion ERP, SCM, HCM, and EPM modules

• Establish and manage follow‑the‑sun support models leveraging internal and external teams

• Ensure adherence to SLAs, OLAs, incident response, and escalation protocols

• Act as the primary point of accountability for system availability, stability, and performance

Incident, Problem & Change Management

• Lead major incident management, including war‑room coordination and executive communication

• Drive root cause analysis (RCA) and preventative actions to reduce recurring incidents

• Govern change management, release readiness, and production deployments

• Partner with Oracle Support and third‑party vendors to resolve critical production issues

Operational Excellence & Governance

• Standardize operational processes aligned to ITIL best practices

• Define and manage runbooks, SOPs, monitoring, and alerting frameworks

• Drive continuous improvements in MTTR, incident volume, and operational efficiency

• Ensure compliance with security, audit, and regulatory requirements

• Embed security‑by‑design principles in all operational processes

Platform & Integration Oversight

• Oversee operational stability for Oracle Integration Cloud (OIC), Visual Builder Cloud Service (VBCS), and Oracle Process Automation

• Ensure stable integrations between Oracle Fusion and downstream/upstream enterprise systems

• Monitor and manage scheduled jobs, interfaces, reports, extracts, and integrations

Team Leadership & Vendor Management

• Lead, mentor, and develop a high‑performing Oracle Fusion operations team

• Manage vendor partners and managed service providers, including performance and cost accountability

• Support workforce planning, skill development, and shift coverage strategies

Required Skills & Expertise

• Strong expertise in Oracle Fusion Cloud Applications operations (ERP, SCM, HCM)

• Deep understanding of:
o Oracle Fusion security, roles, data access, and environment management
o BI Publisher, OTBI, HCM Extracts, BI Cloud Connector
o Oracle Integration Cloud, REST/SOAP services, and interface monitoring

• Experience operating Oracle Fusion in high‑availability, enterprise production environments

• Strong knowledge of:
o SQL, PL/SQL, troubleshooting performance and data issues
o ITIL‑based support models, incident/problem/change management
o DevOps, CI/CD, and release governance in SaaS environments

Experience:

• Minimum of 7+ years of experience as a manager or similar role in Oracle Fusion Cloud Applications (ERP/SCM/HCM)

• Minimum of 3 years of management experience

• Minimum of 5 years of experience with Oracle Fusion / ERP Applications

• Experience working with Oracle and other third-party vendors to resolve production support cases/issues

• Experience with data management, reporting solutions, and preparation of technical reports

Communications/Leadership:

• Excellent written and verbal communication skills

• Strong communication and interpersonal skills

• Ability to work effectively in a team-oriented environment

• Ability to manage and mentor team members

Education/Technology:

• Minimum bachelor’s degree or equivalent in Computer Sciences & Engineering, Information Technology, or related Engineering field

Preferred Certifications:

• Oracle Fusion Cloud certifications are a plus

Join the Kaseya growth rocket ship and see how we are #ChangingLives !

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.