Manager, Support Documentation

About Fullscript

We’re an industry-leading health technology company on a mission to help people get better. We started in 2011 with one simple idea. Make it easier for practitioners to access the products they trust so they can deliver better care.

That simple idea grew into a platform that powers every part of care. Today, more than 125,000 practitioners use Fullscript for clinical insights, lab interpretations, patient analytics, education, and access to high-quality supplements. Over 10 million patients rely on Fullscript to stay connected to their care plans and follow through on treatment.

We build tools that make care smarter and more human. Tools that save time, simplify decisions, and help practitioners stay closely connected to the people they care for. When everything they need is in one place, they can focus on what matters most: helping people get better.

This is your invitation.

Bring your ideas, your grit, and your care for people. Join us and shape the future of care.

The Role

Clear, accurate, and scalable documentation is foundational to delivering a connected experience across our platform. As Manager, Support Documentation, you will lead the strategy, governance, and operations behind our customer-facing documentation systems. You will oversee a team of writers and documentation specialists, ensuring our knowledge base and support content are structured, reliable, and continuously improving. This role is both strategic and operational, requiring strong systems thinking, content governance discipline, and cross-functional partnership.

What you'll do::
• Lead and develop a team of technical writers and documentation specialists
• Own documentation strategy, governance, and lifecycle management
• Oversee publishing workflows and release documentation processes
• Administer and optimize our Content Management System
• Improve information architecture, taxonomy, tagging, and navigation structures
• Use analytics to improve search success, article effectiveness, and self-service performance
• Partner with Product, Engineering, Sales, and Support teams to align documentation with product evolution
• Drive continuous improvement in knowledge management practices
• Strengthen documentation processes that support AI-enabled support experiences

What you bring::
• 3+ years of people management experience leading documentation or content teams
• Strong knowledge management experience, including scalable information architecture
• Hands-on experience managing customer-facing knowledge bases
• Experience administering CMS platforms and optimizing publishing workflows
• Experience using analytics and SEO insights to improve discoverability
• Strong cross-functional collaboration skills
• Clear written and verbal communication skills
• Comfort operating in a fast-paced SaaS or technology environment

Bonus points if you:
• Have experience with enterprise CMS or CCMS platforms such as Intercom, Paligo, Heretto, or Adobe Experience Manager
• Have familiarity with accessibility standards such as WCAG
• Have experience supporting AI-driven help center capabilities

What you get::
• Flexible PTO & competitive pay
• RRSP/401k match & stock options
• Premium benefits package
• Fullscript product discounts
• Continuous learning opportunities
• Hybrid & remote work flexibility

Compensation range

The salary range for this role is between $80,000 and $95,000 CAD. Fullscript shares salary ranges to support transparency and help candidates make informed decisions. The range shown reflects base salary only and does not include stock options, wellness stipends, or other benefits that are part of Fullscript’s total rewards package.

Final compensation depends on experience, skills, and location. We review pay regularly to stay aligned with market data and internal equity. Benefits and total rewards may vary by region.

Why Fullscript

Great work happens when people feel supported, trusted, and inspired. At Fullscript, we stay curious and keep finding smarter ways to make care better. We grow together, take on new challenges, and focus on impact. We put people first, work as a team, and leave egos at the door.

What to Know Before You Apply

We’re grateful for the interest in joining Fullscript. To make sure your application reaches our hiring team, please apply directly through our careers page. We’re not able to respond to individual messages about open roles on email or social channels.

Fullscript is an equal opportunity employer committed to creating an inclusive workplace. Accommodations are available upon request at [email protected].

All offers are contingent on successful background checks conducted in compliance with federal, state, and provincial laws.

Learn More

www.fullscript.com
@fullscriptHQ on instagram
Let’s make healthcare whole