Manager, Supplier Relationship Management

Avetta’s SaaS platform connects the world’s leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights. As a result, we foster sustainable growth for businesses and their supply chains. Our SaaS subscription software is used by 85k+ active customers in over 100 countries.

SUMMARY

As the Manager, Relationship Management, you will lead a team of Relationship Managers responsible for driving retention across a defined book of high-priority supplier accounts. Your focus will be on coaching, process execution, and strategic oversight to reduce churn, increase supplier satisfaction, and create a consistent, value-driven experience.

You’ll balance day-to-day operational leadership with strategic alignment to broader lifecycle initiatives. Success in this role requires strong people leadership, CRM fluency, and a passion for improving customer experience through proactive outreach and scalable processes.

At Avetta, our suppliers are more than participants — they are partners in creating safer supply chains. Your leadership will ensure that every supplier feels seen, supported, and set up for renewal success.

This is a hybrid role, working three days a week in our beautiful Lehi office.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

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Team Leadership & Coaching

• Manage and develop a team of Relationship Managers focused on proactive retention

• Set clear expectations and coach the team to meet KPIs across outreach, engagement, and renewal forecasting

• Conduct regular 1:1s and team check-ins focused on performance, supplier experience, and continuous improvement

• Support career growth, skill development, and employee engagement

Operational Oversight

• Oversee task assignment, account coverage, and lifecycle playbook adherence

• Ensure accurate documentation of supplier interactions in Salesforce

• Monitor team performance metrics and drive execution against goals

• Maintain high visibility into risk indicators and remove blockers to team success

Strategic Execution & Process Improvement

• Partner with Director and cross-functional peers to refine lifecycle retention strategy

• Provide feedback on health scoring, automation, and engagement tactics

• Collaborate with Sales, Support, Product, and Billing to resolve friction points

• Contribute to programmatic improvements that increase efficiency and supplier satisfaction

Customer Experience Advocacy

• Champion the voice of the supplier internally, ensuring that trends and insights are shared with relevant teams

• Elevate systemic issues and advocate for experience-driven solutions

• Promote a team culture rooted in supplier partnership, proactive engagement, and long-term retention

IDEAL EXPERIENCE, EDUCATION & TRAINING:

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• 3–6 years of experience in account management, customer success, or renewals (with at least 1–2 years in a people management role)

• Strong understanding of lifecycle-based engagement and proactive retention models

• Proven success in coaching teams to performance outcomes

• Proficient in Salesforce with a strong understanding of CRM best practices

• Excellent verbal and written communication skills

• Data-driven mindset with the ability to analyze performance and identify trends

Preferred:

• Experience managing a book of business in a B2B SaaS or compliance-driven environment

• Familiarity with health scoring, lifecycle triggers, and automated engagement tools (e.g., ChurnZero, Gainsight, HubSpot)

• Track record of building a culture of accountability and engagement within a high-performance team

• Strong cross-functional collaboration and problem-solving skills