Manager, Solution Engineering

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Solution Engineering Manager, Solution Engineering At Mastercard Merchant Cloud we aim to touch as many transactions on any rails, while adding and distributing as many Mastercard value added services as possible along the payment journey. The Mastercard Merchant Cloud Solution team is part of a global product function at the center of payments innovation delivering leading customer experiences through our gateway platform. As part of this remit the team is responsible for defining the strategy, and executing the delivery of, market-leading payment gateway products & value-added services to our acquirers and merchants on a global basis. Within the Mastercard Merchant Cloud team, the Solution Engineering role will focus and be responsible for: • Partner with regional teams within the pre-sales process, offer technical expertise and translate a deep understanding of our gateway solution to merchant / partner requirements • Identify integration needs to meet the targeted consumer journey across both online and F2F channels • Translate a deep understanding of our solution to merchant / partner requirements • Provide technical API integration support to merchant teams • Analyse customer requirements to determine the optimum solution that includes gateway capabilities such as Alternative Payment Methods, Reporting / onboarding API etc • Identify new market needs, product gaps and partner with product management teams to champion product enhancements and build a competitive product • Proactively keep management informed of critical customer issues/concerns. • Oversee timely and high-quality execution of merchant implementations to drive faster time to revenue About you: • A solid engineering background: Experience in payments, backend, and API development. • Strong knowledge of payment processing ideally in a merchant environment and a good knowledge of technology solutions that power merchant channels such as mobile, web, IVR etc • Proven track record of working with partners / technology solution providers within merchant verticals such as retail, government, telecom or airlines. • Strong strategic thinking, analytical, and problem-solving skills with Superior verbal and written communication skills • Experience or interest in developing backends, APIs, libraries, and SDKs • The ability to thrive in a collaborative environment involving different stakeholders and subject matter experts • Self-starter, ability to deal with ambiguity • Ability to work effectively in a cross-functional and matrixed environment Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.