Manager, Solution Architecture- Remote, US

Working for a company like Smile Digital Health means supporting our mandate for #BetterGlobalHealth. We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries. We were #19 on Deloitte's Technology Fast 50 Ranking for 2024!

Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform.

At its heart, the Smile platform enables people and organizations to better manage healthcare data. We help generate and liberate structured healthcare data to ensure effective delivery across care teams and health systems bringing #BetterGlobalHealth to patients everyday!

Apply today and find plenty of reasons to SMILE!

The Manager, Architecture is responsible for planning, directing, coordinating and managing the activities of the assigned Solutions Architect team while remaining hands-on in the delivery of complex Smile Digital Health implementations. This role combines people leadership with technical architecture oversight, supporting implementation teams through architecture guidance, escalation management, and hands-on participation in strategic projects. The Manager, Architecture also contributes to the maturation of Smile’s architecture practice and ensures consistent delivery of high-quality technical solutions across customer engagements.

Responsibilities::
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Provide effective hands-on architecture leadership across strategic implementations, including participating as a lead architect when required, supporting delivery teams through architecture guidance, troubleshooting, office hours, and leading technical escalations and leading day-to-day management of the assigned architecture team.

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Advance Smile’s architecture practice by introducing AI-driven approaches, developing reusable playbooks and reference architectures, and promoting scalable patterns that improve delivery speed and solution quality.

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Lead, mentor and grow a diverse team of architects by clearly defining goals, objectives, responsibilities, competencies and development plans.

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Collaborate with cross-functional teams to support architecture design, scoping, planning, implementation, testing, documentation, and delivery to ensure solutions meet customer and business needs.

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Support the development and implementation of technical roadmaps and business cases.

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Participate in Smile architecture programs such as the Architecture Review Board (ARB) as a voting member.

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Conduct regular team 1:1s, performance reviews, and support hiring and onboarding of architects.

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Leverage deep understanding of Smile’s products and services to guide solution design and ensure they deliver meaningful value to customers.

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Drive innovation by recommending technologies, improving processes, and supporting the development of new capabilities aligned with Smile’s product and architecture strategy.

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Develop best practices for the team and create goals and metrics to measure performance and maintain quality service and documentation within the team.

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Accountable for ensuring all working hours are accurately reported in Netsuite on a daily or weekly basis.

Requirements::
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8+ years of experience in solution architecture, software engineering, or enterprise platform delivery, including experience designing scalable enterprise systems.

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3+ years of people leadership or team management experience, including mentoring, performance management, and team development.

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Strong experience with modern cloud-native architecture and deployment practices, including Kubernetes, Helm charts, and AWS-based infrastructure.

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Experience working with distributed data platforms and messaging technologies such as Kafka or Pulsar.

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Experience designing and troubleshooting data ingestion and processing pipelines, including ETL workflows, real-time processing, and large-scale data systems.

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Strong understanding of healthcare interoperability standards, including FHIR, HL7 v2, and CDA.

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Experience working with enterprise databases such as PostgreSQL, Oracle, or Aurora.

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Excellent analytical, problem-solving, and decision-making skills with the ability to support complex technical implementations and escalations.

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Strong communication and collaboration skills, with the ability to work effectively with engineering teams, product teams, and customers.

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Experience with healthcare regulatory or payer interoperability initiatives (e.g., CMS APIs, Prior Authorization, Payer-to-Payer exchange, CCD workflows) is considered an asset.

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Formal architecture certifications (e.g., TOGAF) are considered an asset.

Additional Information::
Smile discloses that artificial intelligence (AI) may be used in portions of the recruitment and selection process, such as resume screening or application assessment. All hiring decisions are ultimately made by qualified human decision-makers, and AI tools are used to support — not replace — fair and equitable hiring practices.
This position is a new role, created to support Smile’s continued growth and commitment to operational excellence.

Some of the benefits we offer:
* Remote Work Environment
* Flexible Time Away From Work Policy including PTO, Personal and Sick Days
* Competitive Salary and Health/Medical Benefits
* RRSP/TFSA/401K Employee Contribution
* Life and Disability
* Employee Assistance Program
* FHIR Study Program and Skillsoft Learning
* Super HAPI Fun Club

Smile's core values include respect, inclusion, embracing our differences, and celebrating shared values because our people are the foundation of our success. We are big on creating a sense of belonging and empowering each other to bring our authentic selves to work. We are dedicated to fostering a workplace that values diversity, equity, and inclusion.

We welcome and encourage candidates of all backgrounds to apply. Candidates are encouraged to inform us if they wish to discuss or require accommodations during interviews or while working at Smile.