Manager, Software Engineering

About Highspot
Highspot is a software product development company and a recognized global leader in the sales enablement category, leveraging cutting-edge AI and GenAI technologies at the core of its robust Software-as-a-Service (SaaS) platform. Highspot is revolutionizing how millions of individuals work worldwide. Through its AI-powered platform, Highspot drives enterprise transformation to empower sales teams through intelligent content management, training, contextual guidance, customer engagement, meeting intelligence, and actionable analytics. The Highspot platform delivers advanced features tailored to business needs, in a modern design that sales and marketing executives appreciate and is the #1 rated sales enablement platform on G2 Crowd.

While headquartered in Seattle, Highspot has expanded its footprint across America, Canada, the UK, Germany, Australia, and now India, solidifying its presence in the Asia Pacific markets.

About The Role
As a Software Engineering Manager at Highspot, you will inspire, lead, and grow a team of creative and talented core engineers within the Meeting Intelligence product. You’ll support the engineers on your team in building software with a spark of magic. You’ll bring your technical expertise and proven people management skills to bear on strategic decisions about our technical ecosystem, team operations, team norms, and engineering culture. You’ll also be a key decision-maker within your product area. Our ideal candidate should have exceptional technical skills as an engineer and architect; understands how to build high quality customer-facing software; is a team player who enjoys working collaboratively with Designers, Product Managers, and Engineers; loves building / scaling a team; is values-driven and cares deeply about culture; is self-managed, curious, and resourceful.

Responsibilties:
• Lead a team of engineers, inspiring and motivating your team to do their best work. As we continue building our Platform, this will include regularly jumping in to help with coding and design.
• Manage the smooth execution of the team against product and engineering delivery goals. This includes triaging tickets, providing direction and generally helping ensure the team members are keeping their work up-to-date with execution systems of record like JIRA and Confluence.
• Participates in and facilitates stakeholder communication about the team’s progress and shifting timelines, including assessments of risk and tradeoffs..
• Bring your technical expertise to the evolution of Highspot’s software; ensure that our architecture and stack are optimized to keep pace with the demands of hyper-growth; position your product area (and support adjacent product areas) for continued high-availability and reliability across multiple worldwide data centers.
• Consistently deliver a product that maximizes product quality, security, and reliability, including partnering with the DevOps team to build and maintain highly observable systems with excellent metrics and actionable alerts.
• Leverage AI strategically to infuse the Highspot product with a spark of magic to delight our customers.
• Collaborate with key partners in your product area, including Designers, Product Managers, and Security and QA. Ensure decisions are communicated effectively within and outside of your team with all stakeholders.
• Mentor and guide the professional and technical development of the engineers on your team. Enforce accountability through relevant, and objective performance targets and timely feedback and coaching.
• Uphold and build upon Highspot’s culture, ensuring that Engineering is a welcoming, inclusive place and that we not only meet our DE&I goals but lead Seattle’s tech industry with our commitment to diversity.
• Create a collaborative environment where all levels of engineers can contribute in meaningful ways.
• Partner with the Services team to understand what drives customer joy in your product area and ensure your team works to address customer concerns in a timely manner .
• Advocate for the tools, process, and resources the core dev team needs to enable their ongoing success and unlock their ability to innovate.
• Ensure architects, stakeholders, and SMEs are appropriately involved in decisions.
• Ensure decisions are communicated effectively within and outside of your team.

Required Qualfication:
• At least 3+ years experience managing software engineering teams.
• Hands-on experience developing and scaling cloud-native applications and frameworks.
• Interest in attracting and retaining engineering talent from diverse backgrounds.
• Proven success as a partner and collaborator who prioritizes the success of the team over individual aspirations.
• Understanding of the SDLC for SaaS applications and previous experience designing and building software products at scale.
• Working knowledge of modern object-oriented and functional programming languages (Javascript/Typescript, React, Ruby, Python preferred).
• At least senior engineering proficiency and skills in writing, reviewing and maintaining production-quality code.
• Experience building and maintaining 1st and 3rd party integrations.
• Some experience building products that leverage machine learning and modern AI technology is a plus.
• Entrepreneurial spirit, priding yourself on getting things done with a high level of quality.

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Equal Opportunity Statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.

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