Manager SMS Procurement Support

Sinch is pioneering the way the world communicates. More than 150,000 businesses, including Google, Uber, PayPal, Visa, Tinder, and many others, rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure reliable and secure customer communication at every step of the journey.

At Sinch, we Dream Big, Win Together, Keep it Simple, and Make it Happen. These values are our foundation.

ROLE OVERVIEW

We are looking for a highly organized and detail-oriented professional to join our Procurement team as a Procurement Operations and Vendor Relations Specialist. This role is responsible for managing day-to-day relationships with global telecommunications providers, ensuring smooth operational performance, accurate billing, timely dispute resolution, and efficient internal workflow coordination.

The ideal candidate will have strong analytical skills, experience in A2P messaging, and the ability to work effectively in a fast-paced, international environment.

KEY RESPONSIBILITIES

Manage daily communication and operational relationships with telecom vendors and partners

Oversee billing validation, dispute handling, and financial reconciliation processes

Track and monitor procurement team activities, task queues, and deadlines to ensure timely delivery

Support contract and commercial management activities as needed

Analyze supplier performance, traffic trends, and commercial data to identify insights and optimization opportunities

Maintain organized documentation and reporting on supplier interactions and internal processes

Collaborate cross-functionally with Finance, Operations, and Technical teams to ensure alignment and issue resolution

Contribute to the continuous improvement of procurement workflows, tools, and reporting dashboards

REQUIREMENTS

Fluent English (C1 or higher), with strong written and spoken communication skills for international partner interactions

Proven experience in vendor management, procurement operations, or similar roles

Strong data analysis and reporting skills using Excel, Power BI, or similar tools

Excellent organizational and multitasking abilities with strong attention to detail

Comfortable working in a global, multicultural environment

Proactive attitude with a problem-solving mindset and ability to work independently

NICE TO HAVE

Experience in A2P messaging or a telecommunications environment

Experience with ERP or procurement management tools such as SAP or Jira

Basic understanding of commercial agreements and telecom pricing models

Familiarity with data querying tools

OUR HIRING PROCESS

We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our hiring approach includes structured, competency-based interviews designed to evaluate skills, experience, and role-related qualifications. In some cases, we may include a data-driven assessment to support hiring decisions.

We believe hiring is a two-way process and encourage candidates to ask questions throughout the journey. If this role is not the right fit, please explore other opportunities on our career page. English is our official working language, and applications should be submitted in English.