Manager, Settlement Services

Manager, Settlement Services

Regular, Full-Time | On-site & Community-Based – Edmonton

Lead. Strengthen. Advance Belonging.

You are a people-centered leader who brings clarity, care, and direction to complex work. You support teams to do their best work, build strong partnerships, and ensure newcomers receive responsive, equitable, and high-quality settlement services. You lead with purpose, curiosity, and accountability, helping systems and people work better together.

About the Role

The Manager, Settlement Services provides strategic and operational leadership to a multidisciplinary settlement team supporting newcomers across Edmonton. This role ensures high-quality, trauma-informed, and culturally responsive service delivery while strengthening staff capacity, partnerships, and program outcomes.

As a member of the Strategic Leadership Team, the Manager contributes to organization-wide planning, decision-making, and change initiatives. The role balances people leadership, program oversight, and sector engagement to ensure settlement services remain responsive to newcomer needs, funder priorities, and organizational strategy.

This is a community-facing leadership role. Work takes place on-site and in the community and includes collaboration with partners, participation in sector tables, and occasional evenings or weekends. This is not a work-from-home position.

What You’ll Do

Lead, coach, and support settlement staff to deliver high-quality, newcomer-centered services.

Provide supervision, feedback, and coaching, supporting staff through complex client situations using reflective and trauma-informed approaches.

Ensure programs align with funder agreements, organizational priorities, and best practices.

Champion equity, inclusion, and culturally responsive service delivery across settlement programs.

Strengthen service quality through continuous improvement, data-informed decision-making, and learning.

Build and maintain strong relationships with community partners, funders, and system stakeholders.

Represent the organization at sector tables, collaborations, and community initiatives.

Support integrated service delivery by strengthening internal collaboration across departments.

Identify risks, gaps, and opportunities and implement practical solutions.

Contribute to organizational planning and change initiatives as a member of the Strategic Leadership Team.

Model adaptability, accountability, and solution-focused leadership during periods of change.

Participate in committees such as JHSC, Employee Engagement, or Policy Review.

Actively learn and apply organizational policies, safety practices, and service standards.

What It Takes

A people-centered leadership approach that builds trust, accountability, and psychological safety.

Strong communication skills, including navigating complexity, conflict, and change.

Confidence leading diverse teams and supporting staff growth and development.

Systems thinking and the ability to balance operational detail with strategic priorities.

Comfort using data and feedback to inform planning and improve services.

Strong collaboration skills across teams, partners, and systems.

Sound judgment, emotional intelligence, and adaptability.

Commitment to equity, inclusion, and newcomer-centered practice.

Comfort communicating in English in a professional environment; additional languages are an asset.

What You Bring

We recognize that leadership skills are developed through a combination of education, experience, and lived practice.

Five (5) or more years of experience in settlement, human services, or community-based programs.

At least two (2) years of people leadership or supervisory experience.

Post-secondary education in social work, human services, community development, or a related field, or an equivalent combination of education and experience.

Experience supporting newcomers and equity-seeking communities.

Knowledge of trauma-informed, culturally responsive, and anti-oppressive practice.

Experience managing publicly funded programs and accountability requirements.

Experience contributing to organizational or cross-departmental planning.

A clear Police Information Check (PIC), required as a condition of employment.

Preferred / Asset Qualifications

Experience leading teams through change, growth, or service redesign.

Experience working within complex systems or multi-partner environments.

Training in leadership development, coaching, or conflict resolution.

Experience participating in sector leadership or community tables.

About the Newcomer Centre

Since 1981, the Newcomer Centre has helped thousands of newcomers build meaningful lives in Edmonton and across Alberta. Our programs support people in learning English, finding work, and connecting with their community. We believe every person deserves the opportunity to belong, contribute, and thrive.

Learn more at www.newcomercentre.com

Our Commitment to Equity and Inclusion

We are committed to creating an inclusive and accessible workplace where everyone belongs. We welcome applicants from all backgrounds and lived experiences, including newcomers, refugees, Indigenous, Black, racialized, 2SLGBTQIA+, and other equity-seeking communities.

Skills and leadership capacity can be developed in many ways. If your experience looks different from what’s listed and you feel aligned with the purpose of this role, we encourage you to apply.