Manager – Settlement

Lendi Group is a market-leading digital platform business focused on transforming the home loan industry. It operates the country’s #1 retail mortgage broker – the iconic Aussie Home Loans franchise – and the Australia’s #1 digital mortgage brand, Lendi. Together, with its national network of 1,300 brokers and 230 retail stores, the Lendi Group brands give all Australians the power of choice, and confidence, in one of life’s biggest financial decisions. Building on this market-leading foundation, Lendi Groups vision is to be the undisputed place for Australians to buy and own property through our new Aussie Homes propositions. Lendi Group’s loan book is more than $100b and it was named Australia’s Aggregator of the Year for 2024.

The Manager – Settlement is an operational leader within Lendi’s Credit and Operations function, responsible for leading the end-to-end Settlement operations across Client Solutions.

This role oversees post approval loan processing to settlement, ensuring timely execution, strong compliance, and a consistent customer and broker experience. The Manager – Settlement drives operational performance across National Sales and Customer Solutions teams, aligning delivery with business growth objectives.

Reporting to the Senior Manager - Settlement, this position provides strategic leadership, operational governance, and capability development within a fast paced, high-volume environment.

 

Key Responsibilities

Operational Leadership and Delivery • Own end to end post approval loan application management to settlement • Ensure accurate processing, regulatory compliance, and on time settlements • Oversee pipeline health, workload distribution, and service level performance • Proactively manage customer and broker expectations throughout the settlement lifecycle • Strengthen lender engagement to reduce turnaround times and settlement risk

Leadership and Team Management • Lead and develop agents within settlement functions • Set clear performance standards aligned with business OKRs • Drive accountability through structured performance management and reporting • Coach and mentor to build high performing, resilient teams • Foster a culture of ownership, collaboration, and continuous improvement

Strategic and Cross Functional Collaboration • Partner with Client Solutions senior leadership to execute strategic and operational priorities • Collaborate with Brokers, Risk, and Compliance to ensure alignment across the loan lifecycle • Provide data driven insights to support decision making and capacity planning

Process Optimisation and Governance • Identify process gaps and implement scalable improvements across settlement workflows • Standardise operating procedures to drive consistency and quality outcomes • Embed strong governance, audit readiness, and risk management practices • Monitor KPIs including settlement timelines, productivity, quality, and customer satisfaction

Experience and Capability

• Minimum of 2 years leadership experience within mortgage broking, banking, or financial services operations

• Strong knowledge of post approval, and settlement processes

• Demonstrated ability to lead and influence cross functional stakeholders

• Track record of delivering measurable operational improvements

• Strong analytical capability with a structured, performance focused approach

This role suits an experienced operational leader who drives accountability, builds strong capability across teams, and delivers consistent settlement outcomes aligned with business growth and customer expectations.

Lendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise, innovative technology and a customer-first approach, our teams work seamlessly to simplify the property journey, helping Australians find, buy and own property with confidence.

We support our people in a variety of ways, but a few of the benefits that our people rave about include:

• A vibrant, relaxed, yet professional culture.
• We offer a hybrid working arrangement designed to support work-life balance while fostering meaningful connection and collaboration, with a requirement to work from our Makati office. 
• A holistic wellbeing programs offering 24/7 support to enable our team to thrive at home and work.
• Comprehensive HMO coverage for you and one free dependent, along with life insurance starting from Day 1.
• Access to 25 days of leave, made up of 20 vacation days and 5 sick days.
• Monthly internet subsidy to help you stay productive at home
• Access to ongoing training and clear pathways for growth and promotion as part of your career journey with us.
• Access to all government-mandated benefits, including SSS, PhilHealth, and Pag-IBIG.

Our culture is guided by our three core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. These values are part of our DNA—helping us attract, engage, and grow the right talent while building best-in-class products. Together with our principles, they guide how we collaborate, support one another, and make decisions to drive progress with purpose.

We’re committed to fostering a diverse and inclusive community at Lendi Group. We believe that a team reflecting the world around us leads to greater innovation, stronger collaboration, and a more engaging workplace.

This is an opportunity to shape the future of a fast-growing, purpose-driven company that’s transforming the homeownership journey.

Ready to contribute to Lendi Group’s next chapter? Apply now and be part of something big!