Manager, ServiceNow Digital Analyst - Onboarding

ROLE SUMMARY

Pfizer Digital is a customer-oriented, front-line organization with a vision to Win the Digital Race in Pharma and Unleash the Power of our Colleagues by creating compelling digital experiences for our internal and external audiences.

As a Digital Analyst in the ServiceNow Creation Center you will help plan and deliver solutions for Onboarding in ServiceNow.  In this role, we are looking for a dynamic colleague that is collaborative and has a passion for using Digital technology to solve problems. 

Our Culture 

We recognize that people are the cornerstone of Pfizer’s success. Our Culture is hugely important to us. Pfizer is #RedefiningGrowth through our ‘Growth Universe’ program that encourages Colleagues to think about their careers as a collection of key experiences.  Our colleagues enjoy Pfizer’s ‘Log in for Your Day’ program to actively collaborate with teams in state-of-the-art facilities while having the flexibility to design their workday to maximize productivity and enhance work-life balance.

Pfizer Digital is pushing the envelope in technical innovation utilizing cutting edge technologies and Agile strategies to deliver unconventional solutions.  Science Will Win and Digital will help Pfizer do it faster.

We run our business as a team; your input and expertise are essential to our success!  We are proud of our ongoing efforts to foster diversity & inclusion to ensure all colleagues have the freedom to be who they are and to bring their whole self to work.  

Our Colleagues

In keeping with our mission to cultivate diversity, Pfizer prioritizes workplace practices that elevate the confidence and productivity of our neurodiverse and disabled coworkers by taking their skills into greatest consideration. Our colleagues find Pfizer to be a welcoming and accommodating environment, allowing them to thrive and build new skills with the help of support networks, colleague resource groups, and more.

ROLE RESPONSIBILITIES

• Work as part of the Onboarding squad to develop project timelines based on business requests.

• Define and communicate as-is and to-be business processes within ServiceNow,  focused on Onboarding, Offboarding, Acquisitions and Divestitures.

• Translate business requirements into detailed functional requirements.

• Design and oversee the development of solutions.

• Develop and organize User Stories and contribute to backlog planning for Agile projects.

• Perform thorough testing, as needed.

• Work with squad resources to develop automated testing capabilities.

• Ensure delivery of solutions are on-time, on-budget, and inclusive of the scope committed to the business.

• Influence project timelines, cadences and risks.

• Identify new opportunities for each ServiceNow major release and store upgrade.

BASIC QUALIFICATIONS

• Applicant must have a Master’s degree with at least two years of relevant experience; OR a Bachelor’s degree with four years of relevant experience

• 4 years of experience testing, designing and/or implementing custom or SaaS solutions.

• Good interpersonal and communication skills.

• Self-motivated and flexible with the ability to work effectively and independently in a dynamic problem-solving environment.

• Innovative mindset with strong delivery-oriented values.

• Working experience with Agile development methodology.

• Knowledge of corporate enterprise systems.

• Ability to make sound decisions to resolve complex issues.

• Foundational knowledge of ServiceNow.

• Experience with Jira or Azure DevOps.

PREFERRED QUALIFICATIONS

• Experience with ServiceNow Employee Center Pro and Core, case and knowledge management, service portals.

• Demonstrated ability to produce positive outcomes working in matrixed teams that span multiple functions.

• Hands on Service Delivery and Operations experience.

• Able to work in ambiguous situations as part of a project team.

• Ability to manage multiple priorities and work well under pressure.

Work Location Assignment: Hybrid

EEO (Equal Employment Opportunity) & Employment Eligibility 

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, or disability.

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