Manager ServiceNow - Cloud & Infrastructure Operations

Industry/Sector

Not Applicable

Specialism

Infrastructure Architecture

Management Level

Manager

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

In ServiceNow consulting at PwC, you will gain extensive experience in ServiceNow applications and assist clients in optimising operational efficiency through analysis, implementation, training, and support tailored to ServiceNow software.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

Core Competencies

• Ability to analyze and understand end‑to‑end system components, their interactions, and dependencies.
• Strong ownership of projects, including planning, budgeting, execution, and delivery.
• Leadership skills to guide teams, mentor others, resolve conflicts, and promote high‑quality outcomes.
• Capability to uphold and reinforce professional standards, firm policies, and compliance requirements.
• Excellent communication skills for engaging in complex conversations with clients and stakeholders.
• Commitment to innovation and adoption of new technologies and digital solutions.

Technical Expertise

• Experience leading large‑scale cloud platform initiatives, including strategy, architecture, and design.
• Proven track record guiding transformational IT projects in Architecture, Engineering, Operations, Security, and Digital Adoption.
• Strong proficiency with Cloud Management Platforms and automation technologies.
• Knowledge and application of DevOps principles, tools, and practices.
• Experience designing scalable, secure, and efficient cloud environments.
• Familiarity with container, storage, and database services (accredited training preferred).

Client & Delivery Skills

• Ability to maintain operational excellence and high‑quality client interactions.
• Experience managing complex projects and achieving successful client outcomes.
• Background in client‑facing business development and relationship management.

Required Qualifications

• Bachelor’s degree in Computer & Information Science, Management Information Systems, or similar field.
• Minimum 5 years of relevant experience in cloud, infrastructure, or IT transformation roles.

Preferred / Distinguishing Qualifications

• Bachelor’s degree or 6+ years of experience in infrastructure management and data center integrations.
• Experience leading cloud platform initiatives at enterprise scale.
• Demonstrated success in implementing digital transformation and automation initiatives.

• Understand the importance of have a correct information management
• Knowledge of Information Security and Data Protection
• Correct Information Security Management

All qualified applicants will receive consideration for employment at PwC without regard to ethnicity; creed; color; religion; national origin; age; disability; neurodiversity; sexual orientation; gender identity or expression; marital; or any other status protected by law. PwC is proud to be an inclusive organization and equal opportunity employer. 

Travel Requirements

Not Specified

Job Posting End Date