Manager, Seller Service (Training Manager)

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”

Position : Manager, Seller Service (Training Manager)

Position:

We will look at all seller experiences in Coupang and help you improve on the need for improvement through Insight

What will you do?

• Develop and manage training materials for all consultation skills in Seller Support (1P, 3P)

• Organize training operations for new business initiatives in Seller Support

• Training for new Seller Support Consultant / OSP agents

• Onboarding and training operations for new hires in Seller Support

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Essential Qualifications:

• Bachelor's degree holder

• More than 3 years of experience working in the training/ e-commerce industry.

• Excellent MS Excel, MS Word, and PowerPoint skills

• Prior involvement in projects aimed at improving customer experience or operational processes.

• Fluent communication skills with related departments, both verbally and in writing

• Flexible handling of new and diverse tasks

Remuneration

Salary is negotiable (in accordance with regulations, the regular monthly salary is above NT$40,000).

Recruitment Process and Others

Recruitment Process

Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer

The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.

Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

This job posting may be closed prior to the stated end date for application if all openings are filled.

Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.

Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.

Privacy Notice

Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below:

https://www.coupang.jobs/privacy-policy/